1+ months

Solution Architect, Customer Delivery (Enterprise / SP Skills)

Cisco Systems Inc.
Bengaluru, KA 560002
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What Youll Do

As Solution Architect in the Automated Migration & Implementation Engine you will partner with different teams to lead and develop strategic solutions for our customers, specifically by developing Solution Modules. 

You will provide Architectural mentorship and standard methodologies that translate business objectives and requirements into specific recommended offers/solutions. 

Identify/troubleshoot potential deployment blockers and fix them. 

You must be a strong communicator who comfortably adapts to a variety of changing, fast-paced business demands. 

Responsible for 

  • Work with Account teams, BU and the CXPM, TTG team(s) to identify use cases pertaining to a segment/Vertical and arrive at potential solutions and Architectural blueprint.
  • Build positive relationships with BDMs and CXPM team to develop a holistic and deep view of immediate needs and current Sales programs.
  • Provide customer insights based on solid understanding of delivery standard methodologies for Architecture, Implementation, Adoption & Migrations.
  • Work with teams post-sales to understand delivery challenges and relay the feedback to CXPM and BU for consideration in the next offers' development.
  • Understands the customer Automation needs in Pre-sales stage and translates them into Tool customizations or improvements 
  • Ensure the strategy and direction is coordinated within the overall account team goals and Sales motions.
  • Use quantitative and qualitative analysis to drive Innovation, Operational perfection by working with delivery teams and customers.
  • Provide detailed and documented requirements - collaterals, Workflows, Use cases, Implementation blueprints to fit the Performance One framework and cross-functional teams as needed
  • Develop and maintain effective working relationships with CXPM, TTG, CXPE, Engineering & Delivery teams.
  • Collaborate with Engineering and Product Management, advocate customer feature requests and help influence our product roadmap on a need basis based on inputs from delivery team.
  • Consistently grow your knowledge of the competitive landscape and industry trends.
  • Develop offers and solutions and position Automated migrations solutions to handle driven solutions and customer requirements.
  • Understand delivery expectations, trusted advisor relationships with teams to establish and maintain competitive position.
  • Develop playbooks to drive scalability through repeatable implementations, using your attention to detail and focus on process efficiency.
  • Develop the overall strategic Migration offers (bundled offers) for customers to meet their business needs aligned to Cisco Sales motions.
  • Build technical proficiency across Teamwork products and supported technical integrations.
  • Develop and deliver Quarterly Success Reviews on agreed metrics and progress.

Who Youll Work With

CX is a team of outstanding technical guides whose #1 focus is to deliver best-in-class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is measured through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

Who You Are

  • Problem solver who can develop/implement a GTM strategy across all stages of the Automated migration lifecycle and is skilled at driving continued process improvements
  • You have a programmatic approach, and readily identify process inefficiencies.
  • Good using a language like Java, Python, Go, or JavaScript to develop robust and maintainable software solutions 
  • You collaborate with SPMs (Services Product Managers) and the cross-technology strategy teams to ensure cross-technology alignments are defined and communicated in a clear and simple manner.
  • Ability to work independently as well as using cross functional resources to ensure successful customer experience and delivery readiness to meet market demands.
  • You are detail oriented, highly organized and adaptable to a changing environment. You have strong analytical abilities and have a comprehensive understanding of business processes and sales campaign strategy.
  • Ability to collaborate, lead and work in a fast-paced matrixed organization.
  • Strong relationship builder with a focus on aligning and collaborating with key partners Business Unit Team/Executives, CX Product Managers, CXPM Executives, Business development managers, Delivery Leads and Executives, CX Executives, CX Platforms team and Executives to drive an integrated, consistent customer-centric approach for new bundled offers.
  • You have the ability to influence and negotiate roadblocks for an interpersonal great outcome for everyone with minimal follow up
  • Comfortable working in large sophisticated Enterprise and SP environments, and ability to translate business needs to delivery and execution framework.
  • Understand the changing Industry trends, customer needs, Ciscos Engineering strategy and products roadmap to meet the demand.
  • Deeply understand customer business goals, environment and operational maturity within the CXC team
  • Well-developed partnership, teamwork skills to work under pressure and tough timelines
  • Deep understanding of Routing, Switching and adjacent technologies like Security, Wireless, Teamwork and Date Centre.

Why Cisco

At Cisco, each person brings their different talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything people, process, data and things and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while aiming for a culture that empowers every person to be the difference, at work and in our communities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Posted: 2020-11-27 Expires: 2021-01-28
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Solution Architect, Customer Delivery (Enterprise / SP Skills)

Cisco Systems Inc.
Bengaluru, KA 560002
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