21 days old

AppDynamics Controller/SaaS Software Engineer II

Cisco Systems Inc.
Gold Coast, QLD 4215
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About Us

At AppDynamics, our Application Intelligence Platform empowers todays software-defined businesses with the ability to proactively monitor, manage, and optimize the most complex software environments. Because we start with user interactions, our platform can dynamically collect millions of performance data points across your applications and infrastructure. We then apply intelligence to instantly identify performance anomalies, enable automatic fixes and continuously measure business impact. And all this happens in real time, in production, with cloud or on-premise deployment flexibility. So even in the most dynamic production environments, you can know more and know it faster. Its more than monitoringits true Application Intelligence. For more information, visit www.appdynamics.com.


AppDynamics was acquired by Cisco in 2017 for a record breaking multiple. This acquisition reinforces Cisco's strategic direction and its shift to software-centric solutions and provides AppDynamics with the resources and support to further accelerate the hyper growth of the business, and the career opportunities for our world-class teams.

About the Role

The Support Engineering team is responsible for coming up with solutions to help empower our customers in solving their application software and infrastructure monitoring requirements. You may be tasked with creating and maintaining reference implementations for a given technology/ies that exercise our software, helping customers who report problems by either providing them solutions without requiring any code changes, or in reporting/addressing product shortcomings, documenting/sharing best practices, keeping abreast of the technology landscape/how our customers monitoring needs are evolving, etc. Being flexible, a quick unorthodox thinker, decisive in the face of ambiguity, able to wear multiple hats ranging from technology guru to being an advocate for customers are qualities essential for success in this role. Previous exposure working directly with multiple customers concurrently is essential.

About you

  • Candidates must have a BSc. degree from a top tier university in Computer Science, Software Engineering, or Engineering, and 5+ years commercial development experience.
  • Candidates must be experienced in System Design, Scalable Architecture, and Complex Open Systems. Fully understand the interaction and performance ramifications of choices of implementation pattern.
  • Should have experience with APM tools and tuning of application performance.
  • Must be experienced with commercial and open source operating systems, with 5+ years of Linux System Engineering, LVM, and filesystem performance configuration.
  • Must have strong system level experience of containerisation (docker, Amazon ECS, Google Kubernetes Engine/Kubernetes) and Virtual Machine Hypervisors.
  • Candidates must have in-depth MySQL and NoSQL knowledge.
  • Excellent system recovery skills and knowledge of change control and disaster recovery processes.
  • Should have experience in HTML5, JavaScript, and CSS.
  • Should have experience as technical lead, providing the direction and focus for complex investigations.
  • Excellent debugging skills with SSL communications in a client/server environment.
  • Should have experience working and debug SAML, SSO, and LDAP environments.
  • Must have proven and extensive experience in Providing Customer Support to enterprise customers.

About the Role 

Software Engineers in Support Engineering in controller/SaaS Group are responsible for diagnosing and solving complex issues in our large-scale multi-tiered SaaS solution and the customers on-prem installations, understanding how to assist the customer observe, diagnose, and optimize their controllers and their own applications.

  • Provide advanced technical support and work with customers to solve complex issues with the AppDynamics product in their environment, focusing on the on-premises High Availability Solution and the AppDynamics SaaS environment.
  • Product bug fix and feature development around customer related enhancements/issues.
  • Debug the flow of multitiered complex applications utilizing the following technology stacks: Java, .NET, and Dynamic Languages.
  • Provide input to System, OS, JVM, and application level performance tuning guidelines.
  • Provide performance and scaling guidelines to customers, partners, and AppDynamics employees for the High Availability solution.
  • Provide Technical Action plans to take a customer issue from start to resolution.
  • Lead Technical teams including AppDynamics Support, AppDynamics Operations, Customer, and/or Partner to collectively solve complex multi-faceted problems.
  • Author and review technical knowledge base articles to help disseminate technical knowledge, best practices, and observations to AppDynamics employees, Customers, and Partners.
  • Provide a 24x7 Urgent Issue response and resolution service as part of a rostered follow the sun model.


Posted: 2021-05-28 Expires: 2021-07-03
Sponsored by:
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AppDynamics Controller/SaaS Software Engineer II

Cisco Systems Inc.
Gold Coast, QLD 4215
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