1+ months

AppDynamics Commercial Renewals Account Manager

Cisco Systems Inc.
Richardson, TX 75080
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Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

This position is located in our Richardson/Dallas, Texas office only. 

About Us

AppDynamics is an application performance monitoring solution that uses machine learning and artificial intelligence (AI) to provide real-time visibility and insight into IT environments. With our unique AIOps solution, you can take the right action at exactly the right time with automated anomaly detection, rapid root-cause analysis, and a unified view of your entire application ecosystem, including private and public clouds. Using AppDynamics, youll finally align IT, DevOps, and the business around the information that helps you protect your bottom line and deliver flawless customer experiences at scale.

About the Role

Our growing Renewals team is responsible for ensuring post-sales success and retention of our existing customers, driving renewals within North America. Our Commercial Renewals Account Managers are the face of AppDynamics to our clients, and you will have a key role in managing these relationships by being proactive to any customer satisfaction issues.  You will have the opportunity to work closely with the Commercial Sales team in managing and upselling accounts in our Small, Mid-Size, and Mid-Size Select Account Segments.

You will:

Ensure successful retention and renewal of approximately 100-150 existing accounts in your assigned territory, collaborating closely with the Sales team.

Maintain relationships with existing clients through quarterly check-ins, identifying new business opportunities and consultatively selling new services.

Fearless of cold calling existing customers, and starting a relationship from scratch. Be able to re-sell the value of the customers current environment and be their go-to AppD contact.

Successfully understand and articulate the value of our product to technical and non-technical buyers and be able to engage in price negotiations.

Decide when and how to collaborate with sales and technical teams to resolve client issues.

Grow career with the chance to move up in Renewals, Customer Success, or transition to our premier Sales organization.

About You

Are you intelligent, coachable, and person of strong character? If so, you are probably a fit for our team! Below are some specifics:

1+ year of Customer Success (CSR), Sales Development (SDR) or Business Development (BDR) experience, ideally at a B2B SaaS company. Other Account Management or Sales experience strongly encouraged.

Proficient in Excel, organized, detailed oriented, and always acts with sense of urgency.

A dedication to success and growth. This is a quota carrying role and we want people who want to achieve their personal best every single day, and exceed it the next.

Knowledge of value-based selling processes, techniques and strategies. Willingness to bring new ideas to the table and help to improve our current processes.

A willingness to take constructive feedback and grow from it. We all make mistakes, its how we learn from them that sets us apart from others.

Bachelors degree in Business, Marketing, Sales (Preferred) or equivalent experience.


We know that the award-winning culture at AppDynamics is something to brag about, but here are more reasons that make you excited to get out of bed to come in the morning, like:

Medical, dental, vision coverage

       401k match (4.5%)

       Wellness perks (gym, hobbies, education, store discounts, personal finance)

       4 weeks PTO, 5 days VTO, 14 holidays (including 1 birthday PTO and 1 floating holiday)

       Mandatory company shut down between Christmas and New Years

       Opportunity to work from home one day a week once ramped

       Weekly catered breakfast and lunch

Just a Note

Note to Recruiters and Placement Agencies: AppDynamics does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any AppDynamics employee. AppDynamics will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of AppDynamics.

AppDynamics is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other unlawful factor. AppDynamics complies with all applicable laws, including those regarding consideration of qualified applicants with criminal histories (such as the San Francisco Fair Chance Ordinance). If your disability makes it difficult for you to use this site, please contact talent@appdynamics.com. AppDynamics participates in E-Verify


Posted: 2019-09-13 Expires: 2020-03-14

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AppDynamics Commercial Renewals Account Manager

Cisco Systems Inc.
Richardson, TX 75080
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