1+ months

AppD Training Content Developer

Cisco Systems Inc.
San Francisco, CA 94102
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About the Role 

We are looking for an experienced Content Developer to join the AppDynamics Education team. AppDynamics Education is responsible for developing technical courses for our APM software and delivering them via traditional instructor-led classroom, virtual classroom, and e-learning modalities. The primary responsibility of the Content Developer role is to build innovative learning solutions for our highly technical audiences. 


The successful candidate will be a dynamic self-directed individual who can develop effective training courses at lightning speed. The candidate will be able to collaborate directly with technical departments including Engineering, QA, Support, Documentation, and Product Management. 



  • Design, develop, and update ILT and e-learning courseware for AppDynamics products to align with the business needs of AppDynamics customers, internal clients, and partners

  • Collaborate with SMEs, instructors, and other content developers to plan, refine, and execute your course development projects

  • Contribute to the strategic planning effort to innovate the courseware development process

  • Set a high standard for course quality and timeliness for delivery


Required Skills and Experience  

  • Bachelor's degree in communication, education, related field, or a relevant technical field

  • 3+ years developing curriculum for technical or software training courses including instructor-led materials, self-paced e-learning modules, and job aids

  • Proven ability to write and edit content for the purpose of knowledge transfer and skill development; this includes collaborating with subject matter experts, instructors, and other stakeholders to explain technical concepts in simple terms

  • Excellent grammar, punctuation, and formatting skills

  • Demonstrated ability to apply adult learning principles to curriculum design and the development process

  • Ability to use multiple learning methods and to match the appropriate methods with the subject matter and audience

  • Experience with e-learning software such as Captivate, Camtasia, or similar (Captivate is a plus)

  • Experience using virtual instructor-led training tools such as WebEx or GoToTraining

  • Experience working with a content management system, knowledge base, and/or online reference for learning and performance support

  • Thrive in an agile work environment that requires flexibility and self-direction

  • Excellent organization, time management, and attention to detail

  • Proven ability to meet deadlines and prioritize multiple projects and deliverables


Nice to Haves

  • Experience working with Java, .Net, PHP, Python, Node.js, or C++ applications
  • Basic comfort level working with command line tools

  • Experience developing applications and/or working as server admin, database admin, or similar roles

  • Experience with learning management systems (LMS)

  • Working with a structured content management system (CMS)

  • Familiarity with SCORM, xAPI, online learning, learning technology, and/or web design or development skills

  • Experience delivering software or technical training (as an instructor) 

  • Experience supporting technical customer service organizations

  • Knowledge of the Application Performance Monitoring space

Posted: 2019-12-09 Expires: 2020-03-09

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AppD Training Content Developer

Cisco Systems Inc.
San Francisco, CA 94102
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