1+ months

AppD Software Licensing Operations Analyst

Cisco Systems Inc.
London, England SW1A 2
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Why youll love AppDynamics:

AppDynamics is an application performance monitoring solution that uses machine learning and artificial intelligence (AI) to provide real-time visibility and insight into IT environments. With our unique AIOps solution, you can take the right action at exactly the right time with automated anomaly detection, rapid root-cause analysis, and a unified view of your entire application ecosystem, including private and public clouds.  Using AppDynamics, youll finally align IT, DevOps, and the business around the information that helps you protect your bottom line and deliver flawless customer experiences at scale. We make the digital world work. Our vision is to empower people and machines to continuously advance business performance to benefit everyone.

What You'll Do:

  • Responsible for all aspects of sales order management including sales order review, provisioning licenses, booking deals and submitting orders using Salesforce. 
  • Consult and collaborate with Deal Desk and Revenue on non-standard contract terms to ensure orders are processed completely, accurately, and in compliance with the company policy, as well as revenue recognition guidelines. 
  • Assist with license requests and become our subject matter expert in Licensing. 
  • Establish strong relationships with Sales, Deal Desk, Legal, and Revenue departments and become an SME with regards to License Management. 
  • Work with business users and cross-functional teams to identify problems, process gaps and assist in ongoing process improvements on order processing and deal closure. 
  • Work extended hours during high volume times of the year such as quarter and month ends. 

Who You'll Work With

  • External and internal stakeholders including Best Practice, Order Ops, Sales Ops, Legal, Revenue and Support Team. 

Who You Are:

  • Data-driven, detail oriented and self-motivated.
  • Highly organized and motivated to drive process improvement
  • Confident, disciplined and committed to successfully reaching your goals
  • An excellent verbal, written and interpersonal communicator. You are articulate and have a highly professional manner
  • A self-starter that enjoys working in a rapidly changing, fast-paced environment

Our minimum requirements for this role:

  • Minimum 1-2 years experience in Licensing Ops or Order Management role.
  • At least 1 year working in a customized Salesforce or similar CRM environment
  • Self-motivated and organized, ability to work in complex deal scenarios
  • Experience in a SaaS environment
  • Ability to independently multi-task, efficiently prioritize tasks, make recommendations and decisions, and drive projects to completion.

Why AppD+Cisco?:

The world is changing. Today, people and devices are more connected than ever before, raising the bar for performance and the customer experience alike. At AppDynamics, were unified in our mission to empower the enterprise with an AI-powered application performance monitoring solution that provides visibility and insight into the IT environment, as well as unified monitoring down to the network, so you can make mission critical and strategic decisions that drive business forward in real-time. When AppDynamics was acquired by Cisco for $3.7B it was the day before we were planning on going public. This strategic acquisition was 2.4 times more than we were planning to exit at, which highlights how much Cisco values the AppD business. So, why did they invest so much in us? As part of Cisco, AppDynamics will serve a critical role in helping drive Cisco's continued transformation into a software company. Being a part of the Cisco family allows us to benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

AppDynamics as a part of Cisco is an equal opportunity employer.


Posted: 2021-05-07 Expires: 2021-07-08
Sponsored by:
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AppD Software Licensing Operations Analyst

Cisco Systems Inc.
London, England SW1A 2
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