1+ months

AppD Snr Customer Success Engineer

Cisco Systems Inc.
Singapore
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Senior Customer Success Engineer

Customer Experience Organization | APAC

About Us

AppDynamics is an application performance monitoring solution that uses machine learning and artificial intelligence (AI) to provide real-time visibility and insight into IT environments. With our unique AIOps solution, you can take the right action at exactly the right time with automated anomaly detection, rapid root-cause analysis, and a unified view of your entire application ecosystem, including private and public clouds.  Using AppDynamics, youll finally align IT, DevOps, and the business around the information that helps you protect your bottom line and deliver flawless customer experiences at scale.

About the Role

As a Senior Customer Success Engineer, you will be at the forefront of the new Customer Success movement, helping customers maximize the value they receive from AppDynamics.  Were looking for this individual to help scale the Customer Success organization to support a rapidly growing customer base.  This requires driving improvements and efficiencies with existing Customer Success offerings, as well as creating new offerings optimized for greater scale.   

Working directly with our most strategic accounts, you will be the subject matter expert on Application Performance Management (APM) as a practice and AppDynamics. You will be responsible for delivering value by driving adoption of our App iQ platform across the clients enterprise. Finally, you will have the opportunity to work directly with our Product Management, Engineering, Customer Success, and Marketing teams to share your knowledge and experiences to ultimately improve our business and our customers success. You will be required to travel up to 60%.

Key Responsibilities

      Contribute to continuous improvements of Customer Success offerings and collateral, that allow us to deliver value and increase adoption for customers at greater scale

      Use a data driven approach to automate the process of identifying customers most in need, and work with a Customer Success Specialist to build a plan to improve adoption and customer health

      Actively drive value realization of AppDynamics within our most strategic and complex customer environments

      Increase operational use of AppDynamics across the enterprise through in-depth adoption assessments

      Advocate and teach AppDynamics best practices, and drive evangelization of AppDynamics within customer organizations

      Identify training gaps and opportunities for expansion and enhancement

      Identify and nurture AppD champions within customer organizations

Mandatory Skills

      8+ years in a customer-facing consulting, post-sales, or pre-sales role

      5+ years experience working with enterprise software solutions, using either Java or .NET

      Excellent communication and presentation skills; the ability to interface with a variety of stakeholders and describe complex technology in simple terms; comfortable presenting to executive-level stakeholders.

      Deep understanding of how to drive adoption of a product within an organization, and proven track record of doing so 

      Experience with escalation management and working with Sales, Support, Product Management and Engineering

      Solid understanding of Java web application architecture frameworks, distribution mechanisms and messaging components such as Servlets, Struts, Spring, EJB, web services, RMI, JMS, MQ-Series, etc. and/or experience with common .NET web application architecture frameworks, distribution mechanisms and messaging components such as ASP.NET, ASMX, WCF, MSMQ, etc.

      Must have experience and working knowledge of Unix, Linux, and Windows command operating systems, including shell scripting

      Passionate about software development

      Ability to work with multiple clients concurrently

Desirable Skills

      Experience/understanding of Application Performance Management (APM)

      Experience working with AppDynamics

      Working knowledge of storage area networks and virtualization technologies

      Knowledge of AWS, Azure and/or other cloud technologies

      Knowledge of basic networking components and concepts

      Ability to troubleshoot basic networking issues that may prevent communication between hosts

      Experience with web servers and common relational databases used in todays application architectures and an ability to understand SQL.

Education

      Computer Science Bachelors degree or higher

Perks

We know that the award winning culture at AppDynamics is something to brag about, but here are more reasons that make you excited to get out of bed to come in the morning, like:

      Medical, dental, vision coverage

      Wellness perks (gym, hobbies, education, store discounts, personal finance)

      4 weeks PTO, 5 days VTO, 14 holidays (including 1 birthday PTO and 1 floating holiday)

      Mandatory company shut down between Christmas and New Years

Just a note

 

Note to Recruiters and Placement Agencies: AppDynamics does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any AppDynamics employee. AppDynamics will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of AppDynamics.

 

AppDynamics is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other unlawful factor.  AppDynamics complies with all applicable laws, including those regarding consideration of qualified applicants with criminal histories (such as the San Francisco Fair Chance Ordinance).  If your disability makes it difficult for you to use this site, please contact recruiting@appdynamics.com.  AppDynamics participates in E-Verify.

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Posted: 2019-11-06 Expires: 2020-01-06

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AppD Snr Customer Success Engineer

Cisco Systems Inc.
Singapore
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