1+ months

AppD Senior Software Engineer .NET

Cisco Systems Inc.
Latham, NY 12110
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About the role

As a Senior Software Engineer on the .NET Support Engineering team, you will be responsible for solving complex technical challenges in customer environments and working with customers to provide advanced technical support, analyzing both AppDynamics and customer code.

You will bring experience as a hands-on software engineer who can quickly scan and write code, spot bugs and resolve them, and someone who has great customer-facing communication skills. In this position, you will be responsible for building multi-tiered applications using various .NET Full/Core frameworks, asynchronous programming patterns, and cloud components.

Youll be working in customer environments as well as Cloud environments such as AWS and Azure. This is a unique opportunity to work in a rapidly-scaling, fast-paced environment with exposure to the most advanced technologies across the stack.

Day-to-day responsibilities

  • Help customers instrument, monitor, and debug their large multi-tiered complex applications.
  • Write applications in all the available .NET stacks; learn new stacks and technologies and apply our instrumentation to these applications.
  • Work on product bug fixes and feature development around customer related enhancements/issues.
  • Replicate customer environments and work with the core engineering team to identify & fix the root cause or provide interim workaround as needed.
  • Provide advanced technical support and work with customers to solve complex issues with the product in their environment.
  • For AppDynamics instrumented applications, analyze and diagnose performance impacting issues using tools such as WinDBG, PerfView, DebugDiag, Fiddler, Wireshark, etc.

About you

  • 6+ years of software development experience in .NET with extensive debugging and troubleshooting.
  • BS in Computer Science or equivalent work experience
  • Experience is configuring IIS, Docker, AWS, Azure, and Windows networks.
  • Experience with object-oriented and asynchronous programming patterns
  • Understanding of MVC design patterns and frameworks
  • Real-world experience coding/deploying/troubleshooting .NET Core hosted in Docker Linux containers, Windows, and Cloud environments.
  • Knowledge of Web protocols, formats, and server environments
  • Outstanding attention to detail, specification, and ability to troubleshoot/fix complex problems in customer environments.
  • Proven customer-facing professionalism with great communication skills; IE the ability to tailor communication for the audience.

Youll be working with very technical, as well as some non-technical customers.

Bonus points for

  • Ability to analyze thread and memory dumps
  • Understanding of .NET Framework Internals
  • Prior experience working with or supporting any APM product
  • Strong experience scripting in Powershell and Python
  • Coding and debugging in C++, PHP, GOLang or Python
  • Site Reliability and/or DevOps Engineering experience


We know that the award-winning culture at AppDynamics is something to brag about, but here are more reasons that make you excited to get out of bed to come in the morning, like:

  • Medical, dental, vision coverage
  • 401k match (4.5%)
  • Wellness perks (gym, hobbies, education, store discounts, personal finance)
  • 4 weeks paid time off (PTO), 5 days volunteer time off (VTO), 14 holidays (including 1 birthday PTO and 1 floating holiday)
  • Mandatory company shut down between Christmas and New Years.
  • Weekly catered breakfast and lunch, and all the snacks, fruits and drinks your heart desires, monthly happy hour events, and weekly massages.
  • Free shuttle service and pre-tax commuter benefits.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters with people like you!

Nearly every internet connection around the world touches Cisco. Were the Internets optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet its not what we make but what we make happen which marks us out. Were helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. Were helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each others backs, we recognize our accomplishments, and we grow together. We celebrate and support one another from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together were committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Jobs Rated Reports for Software Engineer

Posted: 2023-07-03 Expires: 2023-12-11
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AppD Senior Software Engineer .NET

Cisco Systems Inc.
Latham, NY 12110
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Software Engineer
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Median Salary: $100,690

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