1+ months

AppD Salesforce Senior Business Analyst - Sales

Cisco Systems Inc.
San Francisco, CA 94102
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About Us

AppDynamics is the Application Intelligence company. With AppDynamics, enterprises have real-time insights into application performance, user performance and business performance so they can move faster in an increasingly sophisticated, software-driven world. Our integrated suite of products is built on our innovative, enterprise-grade App iQ Platform that enables our customers to make faster decisions that enhance customer engagement and improve operational and business performance. AppDynamics is uniquely positioned to enable enterprises to accelerate their digital transformations by actively monitoring, analyzing, and optimizing complex application environments at scale which has led to proven success and trust with the Global 2000.

Who youll work with

AppDynamics Business Information Systems Team is looking for a Salesforce CPQ Business Analyst to support the Order Operations, Revenue, and Billing teams collaborating in quote-to-cash and license provisioning business processes. You will work closely with these business units to scope, design and implement high quality technical solutions in Salesforce.com and CPQ.

About You

You have a proven track record of successfully detailing and presenting complex business requirements for both technical and non-technical audiences. You are able to transform these requirements into effective and innovative solutions on the Salesforce.com platform. You have experience implementing or coordinating CPQ applications. You have:

  • 5-7 years of experience delivering enterprise software solutions, ideally using Salesforce.com in an enterprise environment.
  • Deep knowledge of selling, forecasting, quote-to-cash, and license provisioning business processes.
  • Experience leading user requirement sessions focussed on quote-to-cash processes.
  • Experience writing detailed specifications of user requirements, business processes and procedures required to develop and implement software solutions.
  • Experience communicating with senior VPs to drive alignment among business partners from divergent functions.
  • Deep knowledge of the Salesforce.com platform, including complex configuration, data models and governance.
  • Implementation and/or administrative experience with CPQ tools. If limited experience, the ability to quickly learn Salesforce CPQ.
  • Deep knowledge of advanced pricing models, bundle design and document generation in a CPQ tool. If limited experience, the ability to quickly learn Salesforce CPQ.
  • Desire to work independently in a fast-paced fast-growing team environment.
  • Project management experience.
  • Meticulous attention to detail and outstanding interpersonal skills.
  • Experience with Netsuite, RevPro and ETL tools are a plus.
  • Knowledge of scrum or agile processes are a plus.


Build and maintain project documentation: (business requirements and solution design documents, test plans).

  • Collaborate with your team or project lead to evaluate and prioritize business requests within an evolving backlog.
  • Ensure that requests from the various quote-to-crash business units are effectively qualified, prioritized and executed.
  • Collaborate with your team or project lead to design best in class solutions with Salesforce and CPQ declarative features.
  • Collaborate with developers as needed to design and build programmatic solutions.
  • Configure new product bundles, price rules, product rules, quote templates, and guided selling rules.
  • Stay informed of Salesforce and CPQ release timing and feature releases for implementation into AppDynamics Salesforce environments.
  • Perform unit and end-to-end testing for all tasks and assigned projects.
  • Plan and execute end user training and testing of new Salesforce or CPQ features.
  • Deploy features according to defined agile schedule.
    Posted: 2020-02-26 Expires: 2020-05-02
    Sponsored by:
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    AppD Salesforce Senior Business Analyst - Sales

    Cisco Systems Inc.
    San Francisco, CA 94102
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