1+ months

AppD Product Reliability Engineer - Infrastructure Agents

Cisco Systems Inc.
Poland, NY 14747
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About the PRE Team:

Product Reliability Engineers in Infrastructure Agents are responsible for diagnosing and solving complex issues in large scale multi-tiered networks and diverse infrastructures ranging from legacy hardware to Containers.

As experts in AppDynamics diverse set of offerings, from traditional APM to EUM, Analytics, IoT, and Machine Learning, we ensure that every customers experience with those offerings is very positive and adds deep value, improving their own customers' experiences. When a customer runs into an issue that is not solvable through traditional support, we take on that problem and investigate to diagnose the issue, pursuing it to the root cause, identifying the specific line or lines of code, and fixing it where possible.

As AppD PRE engineers we must be quick on your feet, agile, inventive, and outstanding problem solvers. Youll need to spot patterns, recognize problems, and be tenacious in digging into issues to get to the heart of it and get a chance to fully leverage your talents.

In addition, we are customer advocates, understanding their application architectures, and also their pain, and working to ensure that we, at AppD, do what we can to alleviate that pain.


 

What you will do:

You will be responsible for constantly looking to improve the process through which we ensure product reliability in the context of our customers diverse and sophisticated application space through tool development, testing pipeline development, and custom software development.

The problem space we work in is always evolving. You will need to be ready to dodge and roll and come up standing with each new event. We are constantly learning new things, about our products, about our customers' products, and about the state of the art in the technology world today including the latest frameworks, cloud technologies, and architectures-du-jour.

No matter what technical issues come up, you will play a critical and central role in resolving them, driving not just a work around, but a permanent solution as well as putting in place the testing infrastructure around the issues and defending against regressions.

Core Responsibilities

  • Resolve issues, tackle bugs, and help steer the strategic direction across AppDynamics product offerings with the customer as the guiding focus.
  • Build internal and customer-facing tools and extensions.
  • Approach each new project as a mentoring opportunity.
  • Write applications in all the available stacks; learn new stacks and technologies and apply our instrumentation to these applications.
  • Reproduce customer's application environments and architectures.
  • Work with customers to resolve the most difficult issues with the product in their environment.

About You

Essential requirements:

  • A software engineer, with 2+ years of experience
  • In-depth software development and maintenance experience in Java/J2EE, or various container and container orchestration technologies, i.e. Docker, Kubernetes, Pivotal Cloud Foundry, Red Hat OpenShift. 
  • Knowledge of various cloud infrastructure like Amazons Elastic Kubernetes Service (EKS), Microsofts Azure Kubernetes Service (AKS), Googles Kubernetes Engine (GKE) 

Desirable Skills:
  • Debugging and troubleshooting skills, including analyzing thread dumps, heap dumps, crashes and deadlocks. 
  • Knowledge of pure compute technologies such as AWS Lambda, Google Functions, and Azure Functions. 
  • Good knowledge of web protocols, formats, and server environments. 
  • Solid understanding of Unix / Linux environments, with scripting in bash. 
  • BS in Computer Science or equivalent work experience. 
  • Attention to detail and the ability to identify and fix sophisticated problems in customer environment. 

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

#LI-PB2


Posted: 2020-11-18 Expires: 2021-06-24
Sponsored by:
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AppD Product Reliability Engineer - Infrastructure Agents

Cisco Systems Inc.
Poland, NY 14747
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