19 days old

AppD Manager - Support Engineering

Cisco Systems Inc.
San Francisco, CA 94102
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About Us

AppDynamics is the Application Intelligence company. With AppDynamics, enterprises have real-time insights into application performance, user performance and business performance so they can move faster in an increasingly sophisticated, software-driven world. Our integrated suite of products is built on our innovative, enterprise-grade App iQ Platform that enables our customers to make faster decisions that enhance customer engagement and improve operational and business performance. AppDynamics is uniquely positioned to enable enterprises to accelerate their digital transformations by actively monitoring, analyzing, and optimizing complex application environments at scale which has led to proven success and trust with the Global 2000. 

Manager - Support Engineering

Responsibilities
  • Manage the day-to-day for a highly skilled and connected team of support engineers; providing them the support and direction necessary for business and customer success
  • Build your teams roadmap for success ; optimize team workflows and tools and align work to effectively utilize team s knowledge, skills, and interests
  • Coach your team to success; give them the opportunity to grow and excel and provide consistent feedback, counseling and mentoring. Facilitate both short-term and long-term up-leveling activities and professional development
  • Serve as a point of escalation for customer issues; ensuring the appropriate resources are engaged for timely action and proper traction
  • Work with others to scale the organization for growth and change the way we do things - for the better!
  • Participate as a Communication Manager during Service Interruptions; providing timely, accurate, and easily consumable communications throughout the incident life-cycle
  • Manage Support-related projects, programs and/or initiatives to successful outcomes
Desired Skills & Experience

  • You have a visible commitment to supporting the growth and success of those who work for and around you and have demonstrated personnel management and coaching skills we measure managers by their contributions to the success of others and building positive culture
  • You have 3+ years experience successfully managing day-to-day operations and personnel for highly responsive SaaS support
  • You can articulate the importance of the customer experience and can bring others along on your journey for increasingly positive results, balancing business needs and customer expectations
  • You communicate clearly and concisely, both written and verbal, to a variety of audiences
  • You can gather, analyze and interpret data; and identify, define and resolve problems
  • You are experienced collaborating with and influencing cross-functional teams
  • You thrive in a fast-paced, growth environment where business and process evolution is a constant
  • Understanding of development methodologies and technologies in one or more  of the following: Java, .NET, NodeJS, JavaScript.
  • Understanding of the Distributed Architecture and Cloud based applications
  • Experience and familiarity with AppDynamics or other APM tools is a plus but not a requirement
Perks

We know that the award winning culture at AppDynamics is something to brag about, but here are more reasons that make you excited to get out of bed to come in the morning, like:

  • Medical, dental, vision coverage
  • 401k match (4.5%)
  • Wellness perks (gym, hobbies, education, store discounts, personal finance)
  •  4 weeks PTO, 5 days VTO, 14 holidays (including 1 birthday PTO and 1 floating holiday)
  • Mandatory company shut down between Christmas and New Years
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Posted: 2020-03-18 Expires: 2020-04-18

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AppD Manager - Support Engineering

Cisco Systems Inc.
San Francisco, CA 94102
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