1+ months

Specialist, AP Site Implementation Manager with Japanese language

Cyberjaya, Selangor 63000
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**Job Description**

+ A Site Implementation Manager (SIM) is responsible for the on-time and accurate delivery of AT&T products and services in Japan including 3rd party access circuits.

+ During the implementation phase, the SIM will act as the primary interface for AT&T customers (both internal and external), AT&T business partners and all relevant AT&T internal departments during the circuit installation.

+ SIM will also be responsible for order processing and order tracking as well as the co-ordination of all internal (Project Implementation Managers, Sales and Engineering Teams etc.) and external (Customer, telecommunications carriers & partners) project coordination activities.

+ Take responsibility for the implementation of service(s) as defined by the customers official order (external Customer) or officially sanctioned internal works order (internal Customer).

+ Manage the overall circuit implementation of required service(s).

+ Ensure project timelines are met (i.e., project is commenced and completed on time).

+ Ensure the compliance and standard of company and organizational policies and procedures are met.

+ Manage and provide feedback to the Customer (internal or external) as required throughout the implementation phase.

+ Manage and provide feedback to relevant AT&T Teams e.g., Project Coordinators, Sales, EngineeringAccurately administer, monitor, and maintain AT&T implementation toolsets and databases.

+ Coordinate with AT&T Network Field Operations for any cabling requirements at our Points of PresenceTrack, report and resolve implementation issues with the Customer, suppliers, or AT&T Teams.

+ Arrange testing of access circuits if and as required.

+ Hand-over of access circuit to and obtain formal acceptance from Customer (internal or external) through proper touch point letters.

+ Arrange test and turn up for products wherever ATTs intervention necessary. (AVPN-M)

+ Work with AT&T Circuit Administration (ABM team) to resolve any potential issues around payment of 1st invoice to access suppliers if required.

+ Provide Management with regular updates and monthly report(s) on implementation activities and other duties as directed.

**Primary Skills**

**Work-related Attributes:**

+ Strong Customer focus and business acumen

+ Demonstrates effective resource and time management abilities

+ Demonstrates effective inter-personal and influencing skills

+ Demonstrates ability to work and communicate well with AT&T Customers, suppliers, and Internal Teams across geographical regions

+ Supports and follows internal operational processes

+ Demonstrates conflict handling and escalation management skills

+ Supports change

+ Recognize and be enthusiastic for new opportunities

**Personal Attributes:**

+ Enthusiastic

+ Resourceful and adaptable

+ Self-motivated

+ Excellent communication skills both written and spoken.

+ Willingness to learn and progress

+ Problem solving and decision-making abilities

+ Multicultural communication abilities

+ Ability to interact with other groups

+ Comfortable with working extended hours when necessary

+ Graduation/Secondary Education essential, Tertiary preferred

+ Work experience/strong background in the Telecommunication Industry an advantage but not essential

**Other Attributes:**

+ Basic understanding of Telecommunications Circuit Technology

+ Fluency in Written and Spoken Japanese as well as in English.

+ Knowledge and understanding about Japanese culture are a plus.
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2022-05-19 Expires: 2022-07-21
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Specialist, AP Site Implementation Manager with Japanese language

Cyberjaya, Selangor 63000

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