1+ months

Analyst - Finance Transactions Ops

Mexico City, Mexico City
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Analyzes call center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation
Participates and produces the analysis, auditing, reconciling and resolving employee payroll activities, employee job movement, compensation, and all other matters affecting personnel movement
Analyze, identify and execute complex transactions in varied systems and tools.

Roles and Responsibilities:

Use data analytics and process knowledge to identify quality gaps and deficiencies and recommend corrective action via automation or process controls and improvements. Manage to established targets, report results, and ensure policy compliance. Interface with internal business clients and external customers. Ensures customer service needs are met by coordinating and adjusting the call volume in a timely manner. Utilizes call volume reports and coordinates and completes capacity planning within the call center.

Key Competencies and Skills:

2-3 professional experience, understanding of finance ops (billing, accounts payable/ receivables etc) are considered a big plus for the candidate.

Education and Qualifications:

- 2-3 years of financial experience - Bachelor Degree - Advanced English

Additional Information:

Job Offer will be determined according to each candidates experience, tenure and skills. It may be different from current employees occupying same position. Requirements for internal candidates: BPS results for the past 6 months Perfect Attendance Show commitment to Compliance: i.e. SPFT / Completed Audits / Audits compliance No Limited Rate on the last Appraisal results No COBC / Integrity issues in the last 12 months At least 6 months in current position Not to be currently applying for any other position","educationRequirements":"- 2-3 years of financial experience - Bachelor Degree - Advanced EnglishJob Offer will be determined according to each candidates experience, tenure and skills. It may be different from current employees occupying same position. Requirements for internal candidates: BPS results for the past 6 months Perfect Attendance Show commitment to Compliance: i.e. SPFT / Completed Audits / Audits compliance No Limited Rate on the last Appraisal results No COBC / Integrity issues in the last 12 months At least 6 months in current position Not to be currently applying for any other position
Posted: 2019-08-14 Expires: 2019-10-14

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Analyst - Finance Transactions Ops

AT&T
Mexico City, Mexico City

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