14 days old

Analyst. Business Operations

Cisco Systems Inc.
Poland, NY 14747
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The Business Ops Analyst will be a key player in the Deal Assurance team supporting Advanced Services organization. The position will be responsible for analyzing area subscription bookings for the AS Subscription support area and serve as a primary interface to multiple stakeholders including field delivery, finance, sales and project management. The Ops analyst will help drive accuracy and revenue recognition. This person will provide recommendations based on that analysis. The organization fosters innovative team players with a passion to learn, collaborate, contribute, and share the focus on results.  

The Team

Advanced Services Business Operations is part of the fast-growing Advanced Services Delivery organization passionate about transforming with the needs of our customers.  Team members are impactful and influential on the business and engage in projects to help innovate the business processes.  

Role & Responsibilities 

  • Lead the accuracy and governance of data within the tools
  • Review and recommend process improvements
  • Analyze deals and recommend solutions
  • Facilitate tracking and maintain data for Project Profitability, Compliance, Accuracy, Governance at the project level
  • Assist with validation process through Deal Assurance from the Advanced Services Delivery perspective
  • Standardize and formalize definitions, calculations, metrics and matrices of specific tools 
  • Lead in driving global initiatives and project tracking and updates
  • Lead in the development of time-spent and efficiency measures and reports 
  • Guide cross-functional teams to resolve issues  
  • Lead and guide the field on processes, systems, and procedures
  • Able to manage and prioritize own time; provides feedback to supervisors on goal / task completion. 
  • Exercises sound judgment within generally defined practices and policies in developing methods, techniques, and evaluation criteria for obtaining results; works autonomously and checks-in as decisions are made

Minimum Qualifications 

  • Challenged by fast paced environments and the resultant need for prioritization and multitasking
  • Advanced skills with data manipulation, analysis and creation of summary reports for the business community
  • Solid organizational skills, ability to focus and make progress towards both short term goals and long-term objectives
  • Cross-functional collaborator capable of building and nurturing relationships with existing and new stakeholders
  • Comfortable with change and possess the ability to execute against a regularly re-evaluated plan while maintaining commitment to all stakeholders
  • Willingness to grow with the team and tackle administrative tasks as required associated with area level metrics
  • Strong conflict resolution skills coupled with a proactive approach to identifying challenges before they reach "critical mass"

Desired Skills

  • Previous experience with Cisco and with Cisco Advanced Services is strongly preferred
  • Proficiency to medium/expert skill level using MS Excel is a must; experience with other database tools is a plus
  • Ideal candidate will have 4-6 years' experience demonstrating solid analytical skills working with the business community in a related role with any finance, business operations, project management, or delivery management experience

Why Cisco


At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.


  • We connect everything people, process, data and things and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco




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Posted: 2021-06-07 Expires: 2021-07-08
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Analyst. Business Operations

Cisco Systems Inc.
Poland, NY 14747
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