1+ months

Agent Manager, Medicare and Retirement - Evansville/Bloomington

Evansville, IN 47708
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Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

The Agent Manager will supervise External Distribution Channel Agents who sell the UnitedHealth Group (UHG) portfolio of products offered to Medicare beneficiaries and individuals age 50+. EDCs are agents/agencies that contract with United Healthcare Medicare & Retirement to sell our products to prospective buyers. The Agent manager is responsible for achieving assigned sales/membership growth targets through EDC Agents in his/her territory/territories. EDC Agents are not employees of UHG but rather independent sales agents who contract exclusively with UHG to sell this portfolio of products.


The travel area for this position will be Bloomington, IN to Evansville and encompassing Seymour to east KY

Primary Responsibilities:

  • Continually build and nurture our team of EDC Agents.
  • Partner with the EDC Recruiting Manager to source and select candidates for positions to ensure a continual pipeline and sufficient base of staff to meet assigned sales/membership growth targets.
  • Provide a structured on-boarding process, leveraging corporate contracting, certification and training processes, tools and systems.
  • Organize involvement in formal and on-the-job training to ensure an accurate understanding of our products, compliance/policy requirements, sales processes, brand and value proposition messages and sales systems.
  • Organize EDC activities, leads and territories to ensure effective and efficient coordination across the territory.
  • Act as a liaison between EDC Agents and UHG sales process owners to ensure they are appropriately set up and supported across their lifecycle. This includes, contracting, licensing/appointment, certification, training, enrollment administration, commission payment, agent servicing, etc.
  • Coach and manage performance.
  • Coach/Develop staff to achieve quantitative and qualitative performance targets.
  • Use data and insights to coach for optimal performance.
  • Manage day-to-day time and activities of assigned EDC Agents to ensure appropriate leading indicators of success and corresponding sales results.
  • Monitor sales results, trends and key performance indicators (KPI's) and hold representatives accountable for achieving targets.
  • Conduct ride-alongs to observe sales techniques and ensure alignment with expectations and compliance with CMS regulations.
  • Conduct regular one-on-one meetings to review sales results/activities and provide feedback/coaching on opportunities for improvement.
  • Achieve assigned sales targets: Achieve assigned sales/membership growth targets through EDC Agents in his/her territory(ies), with a minimum of 65% of sales derived via community based leads and referrals.
  • Partner with the Community Developer (CD) and Area Sales Manager (ASM) to identify and develop relationships with individuals and organizations that influence the buying behavior of our target consumer (e.g.; Providers, Regulators, Faith Based Organizations, and Associations).
  • Understand the strengths and weaknesses of each organization and how it impacts the marketplace.
  • Facilitate engagement of EDC Agents in executing these plans and ensure that they appropriately build and advance our brand and value proposition and represent our product portfolio and service offerings.
  • Ensure Compliance: Ensure EDC Agents adhere to sales and marketing guidelines associated with Medicare regulations, partner expectations (e.g.; AARP) and company policies and procedures.

Posted: 2019-08-21 Expires: 2019-10-07

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Agent Manager, Medicare and Retirement - Evansville/Bloomington

UnitedHealth Group
Evansville, IN 47708

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