1+ months

Agent Manager ICA, Medicare & Retirement - Tidewater or Hampton, VA

Warsaw, VA 22572
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The purpose of this job is to supervise and train Independent Career Agents (ICA) and / or Territory Agent Managers who sell the UnitedHealth Group (UHG) portfolio of products offered to Medicare beneficiaries and individuals age 50+. This ICA Agent Manager is responsible for achieving assigned sales / membership growth targets through the agents in his / her territory / territories.


You'll enjoy the flexibility to telecommute* from anywhere within the Virginia area as you take on some tough challenges.

Primary Responsibilities:

  • Partner with the ICA Recruiting Manager to source and select candidates to ensure a continual pipeline and sufficient base of staff to meet assigned sales / membership growth targets
  • Act as a liaison between ICA's and UHG sales process owners to ensure ICA's are appropriately set up and supported across their lifecycle. This includes, contracting, licensing / appointment, certification, training, enrollment administration, commission payment, agent servicing, etc
  • Partner with the Community Developer (CD) and Sales Director (SD) to identify and develop relationships with individuals and organizations that influence the buying behavior of our target consumer (e.g.; Providers, Regulators, Faith Based Organizations, and Associations)
  • Organize involvement in formal and on-the-job training to ensure an accurate understanding of our products, compliance / policy requirements, sales processes, brand and value proposition messages and sales systems
  • Facilitate engagement of ICA's in executing these plans and ensure that ICA's appropriately build and advance our brand and value proposition and represent our product portfolio and service offerings
  • Compliance: Ensure ICA's adhere to sales and marketing guidelines associated with Medicare regulations, partner expectations and company policies and procedures
  • Organize activities, leads and territories to ensure effective and efficient coordination across the territory
  • Conduct ride-alongs to observe sales techniques and ensure alignment with expectations and compliance with CMS regulations
  • Coach/develop staff to achieve quantitative and qualitative performance targets
  • Use data and insights to coach for optimal performance
  • Monitor sales results, trends and hold representatives accountable for achieving targets
  • Provide a structured certification process, training processes and the available systems tools
  • Coach and manage performance
  • Manage day-to-day time and activities of assigned ICA's have to ensure appropriate leading indicators of success and corresponding sales results
  • Continually build and nurture ICA agents
  • Conduct regular one-on-one meetings to review sales results / activities and provide feedback / coaching on opportunities for improvement
  • Understand the strengths and weaknesses of each organization and how it impacts the marketplace
  • Demonstrate excellent communications skills both verbal and written
  • Effectively communicate complex information via in person presentations, phone conversations and emails
Posted: 2019-08-02 Expires: 2020-01-24

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Agent Manager ICA, Medicare & Retirement - Tidewater or Hampton, VA

UnitedHealth Group
Warsaw, VA 22572

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