1+ months

Advanced Network Technical Support

AT&T
Herndon, VA 20170
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At AT&T were connecting the world with the coolest tech, communication and entertainment. Our people are empowered and thrive in a culture of learning, diversity and collaboration. Our passion to serve extends beyond our customers to our employees. Our innovation is driven by an inclusive and collaborative environment where your voice is heard, and opportunities are limitless. Ready to explore our opportunities? 

Overall Purpose:
As a Professional Advanced Technical Support SME, youll deliver the highest level of network tech support as part of our specialized onsite team all while delivering superior service to our clients. As AT&Ts SME to the customer youll demonstrate your technical troubleshooting and leadership skills to recover from the most complex network problems in real time, directing the activities of technical resources from Tier-2, Labs, and the vendors to restore service. Youll be responsible for the reliability of the end-to-end network and the quality of the delivered service, tracking and analyzing outage patterns leading to identification of chronic issues.

This position is contingent upon candidate submitting for and receiving FAA clearance

Key Roles and Responsibilities:
Responsible for the investigation and management of all follow-up activities needed to determine root cause, attempt problem recreation in the lab, identify workarounds, delivery and certification of vendor fixes or design changes, and plan for the implementation within the network.
Develop scripts to pro-actively identify known defect signatures and define the least intrusive recovery processes and to extract forensic data from network elements and analyze to identify patterns of unexpected behavior.
Responsible for all equipment and software vendor management relationships, insuring objectives are being met.
Provides feedback during the negotiation of maintenance contracts.
Responsible for the final phase of planning and preparation for the insertion of new technology and changes into the network.
Review and signoff of Lab designs.
Design equipment and software certification testing.
Development and testing of the detailed methods and procedures for introduction of new technology and the handoff to Tier-2 Network Operations and Project Mgmt org for field implementation.
Develop troubleshooting guides and deliver knowledge transfer on new designs and technology.
Gather and analyze relevant network element field data to validate the expected improvements and features of the field changes.
Manage the risk of new technology introduction.



Required Qualifications:
Position contingent upon candidate submitting for and receiving FAA clearance
Proficient Understanding of Cisco routers and switches, IOS configuration, upgrades, replacement
Proficient in BGP, OSPF, GDOI, Crypto, GetVPN, IPSEC, Multicast, ACL, and GRE tunnels
Proficient in Layer 1 T1, T3, OC3, frame relay, satellite, microwave, wireless, and layer 2 and 3 Protocols
Proficient Understanding of network design, analysis, and implementation
Proficient in layer 2 Ethernet circuits and dot1Q encapsulation
Basic Understanding of RF and Signaling techniques

Desired Qualifications:
Actively maintained CCNA, CCNP, and CCSP certifications
Bachelor of Science in CS, EE, Math, Physics, MIS, Telecom, Sciences
5-8 years of experience



Required Qualifications:
Position contingent upon candidate submitting for and receiving FAA clearance
Proficient Understanding of Cisco routers and switches, IOS configuration, upgrades, replacement
Proficient in BGP, OSPF, GDOI, Crypto, GetVPN, IPSEC, Multicast, ACL, and GRE tunnels
Proficient in Layer 1 T1, T3, OC3, frame relay, satellite, microwave, wireless, and layer 2 and 3 Protocols
Proficient Understanding of network design, analysis, and implementation
Proficient in layer 2 Ethernet circuits and dot1Q encapsulation
Basic Understanding of RF and Signaling techniques

Desired Qualifications:
Actively maintained CCNA, CCNP, and CCSP certifications
Bachelor of Science in CS, EE, Math, Physics, MIS, Telecom, Sciences
5-8 years of experience


Posted: 2019-09-19 Expires: 2019-11-17

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Advanced Network Technical Support

AT&T
Herndon, VA 20170

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