22 days old

Account Manager

Cox Automotive
Irvine, CA 92606
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*Primary Location: *195 Technology Dr, Irvine, CA, USA
*Division: *Cox Automotive
*Job Level: *Manager/Senior Manager
*Travel: *Yes, 75 % of the Time
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *202102140
Come Join our Dynamic Fast Paced Cox Team! In this Account Manager position, you are the Quarterback of the team, the subject matter expert on all things related to Registrations and Title solutions, working independently monitoring all aspects of the Dealertrack product for our clients and working cross functionally with many teams across the organization as the operations point of contact for your clients. You are the expert on anything related to that clients work within the Dealertrack product as well as general Registration and Titling. You are critical to the business, due to the high touch requirements demanded to ensure client satisfaction and will fill the need for client support allowing for better operational focus for driving the business. We provide an excellent benefits package, training, career development and opportunities to move your career forward with Cox!


Work directly, professionally and collaboratively with operations team, client, Account Management, Training and other cross-functional teams as required to meet the clients needs.


Monitor customer satisfaction levels. Continually maintain awareness of clients business needs. Review and mitigate process gaps. Provide recommendations for business process efficiencies. Report notable concerns to leadership and provide suggestions for resolution.


Present additional product trainings for existing users in order to drive product utilization.


Maintain client activity records in Salesforce as related to client interaction.


Effectively lead calls with assigned clients and cross functional team members.


Review and update Audit Results weekly/monthly.


Provide stakeholders notification of client activity, issues and resolutions as logged data in Salesforce and Outlook communications.


Proficient comprehension of recommended workflows, software functionality and DMV best practices maintained through communication with internal and external resources. Maintain a valuable working relationship with DMV to resolve issues for our clients.

Qualifications: 5 years Relevant Experience Required. Prefer in Account Management or Training and BA/BS degree Required


Or an equivalent combination of education and work-related experience.


Background in Account Management, Technical Training, or the equivalent DMV/Automotive experience preferred


Experience leading webinars with large audiences


Travel up to 75%


Must be able to maintain a flexible work schedule be on call and work weekends and holidays as necessary, depending on the customer/business needs.


#Remote-SW


Who We Are
*About Cox Automotive*
Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/).
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2021-05-28 Expires: 2021-07-19
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Account Manager

Cox Automotive
Irvine, CA 92606

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