7 days old

Account Manager- Customer Success, New York City or upper east coast

New York, NY 10007
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At Genoa Telepsychiatry (GTP)  we increase access to behavioral healthcare in underserved communities across the U.S. by building telepsychiatry programs that connect patients with psychiatrists & APRNs remotely. Genoa Telepsychiatry is the largest outpatient telepsychiatry community with programs in over 35 states providing 215,000+ appointments annually. Our New York team offers ample career development opportunities in a mission-driven culture valuing empathy, collaboration, grit, and continuous learning. 


We are growing our marketing team as we expand our footprint across the psychiatry and community health settings, and are looking for a creative and analytical Digital Marketing Manager who can help us grow in a smart, thoughtful way. The mission of the Digital Marketing Manager is to drive the growth of our psychiatrist & community mental health center communities, build analytical insights that inform our marketing strategy and execute & optimize campaigns that drive business growth and retention. Ultimately, the more people we reach, the more we can empower clinics and psychiatrists to deliver quality behavioral health care to patients who otherwise wouldn’t have care – rendering this role deeply essential for our mission.

Primary Responsibilities:
  • Maintaining all post-go-live client interaction with clinics and doctors
  • Ensure provider and client satisfaction through exceptional proactive account management
  • Troubleshoot all aspects of clients’ telepsychiatry program, including technical, administrative, and clinical issues
  • Understand, convey, and meet our clients’ needs to maintain customer satisfaction
  • Think iteratively on how to improve internal processes and the client experience
  • Drive value to our clients through regular communication and analysis of data
  • Listen for triggers from our clients and create solutions that can be shared throughout the team
  • Work collaboratively with internal teams including Sales, Implementation, Physician Partnerships, Product, and Engineering

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Posted: 2020-10-16 Expires: 2020-11-20

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Account Manager- Customer Success, New York City or upper east coast

UnitedHealth Group
New York, NY 10007

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