7 days old

Account Manager Bulk Cox Communities

Cox Communications Inc
Phoenix, AZ 85003
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*Primary Location: *1550 W Deer Valley Rd, Phoenix, AZ, USA
*Division: *Cox Communications Inc
*Job Level: *Individual Contributor
*Travel: *Yes, 5 % of the Time
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *202102451
At Cox, we connect people to the things they love. Now wed like to connect with you. Cox Communications is looking forsharp talentto join our team and be thevoice of our brand.


As anIndirect Account Manager (Bulk Properties)you will influence and collaborate directly with industry partners, including but not limited to property owners/managers/developers, realtors, and business owners to increase revenue generation, market penetration, and drive ancillary sales and ensure excellent customer experience directly to the property manager/leasing staff and indirectly to the property residents


At Cox Communications, our employees are our most important resource. To demonstrate the value we place in our employees, we offer:




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Competitive base salary plus unlimited commission potential



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Generous benefits to include healthcare day one, paid time off and 401(k) matching







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Free Internet and other Cox discounted services



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Career development programs and ongoing training, including tuition assistance



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Future career growth and promotional opportunities





*Primary Responsibilities and Essential Functions *



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Partners directly with MDU property manager/leasing staff to drive product penetration and revenue growth. Manages MDU accounts once agreement has been signed; focuses on implementation of the agreement to ensure its success. Ensures all sales quotas are achieved while maintaining quality customer service.



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Ensures that MDU property manager/leasing staff and residents understands the services provided as part of the bulk agreement between property and Cox. Provides information and education on how to request customer service and technical support for property and residents. Helps resolve service escalations and coordinates installation and replacement of customer reception equipment as required.



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Held accountable for successfully managing a portfolio of properties in assigned territory. Success is based on portfolios revenue. Constantly assesses portfolios overall revenue and product performance and shifts approach, tactics and methods accordingly to ensure ongoing maximum results.



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Increases subscriber revenue by designing and launching sales and marketing strategies at contracted communities (training property staff as appropriate) or neighborhood within assigned territory. Including, but not limited to sales events, competitions, and incentives.



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Partners with property management to launch properties, train of staff on CCI products and services, and coordinate on-site marketing and promotion efforts. Looks for opportunities to increase Cox Communications presence onsite. Maximizes Coxs brand & image exposure in each community. Generates interest in Cox Communications services in community through marketing materials (i.e. posters, brochures, websites, etc.) or other means if the co-server has obtained exclusive marketing rights for all or specific services.







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Evaluates and drives the performance of current portfolio of properties on an ongoing basis (revenue, sales volume, etc.).Identifies underperforming properties and develops approaches to increase sales. Understands market demographics and tailors strategies appropriately based on data.



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Proactively identifies strategies and plans to address competitor activity in a very fluid, competitive market. Shares feedback and tactics to address competitive activities in territory. Remains current on competitor activities, pricing, and product offerings to highlight CCIs competitive advantages.



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Ensures compliance to any and all relevant residential agreements/contracts, including but not limited to on-site staff training, on-boarding process, and on-going review of progress. Ensures terms of MDU agreements are met to promote the companys interests.



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Serves as a community ambassador of Cox Communications that is recognized as a subject matter expert on MDU matters. Establishes a presence in the community through participation and leadership of relevant boards, groups, and committees. Develops and cultivates long term relationships with industry partners (i.e. property managers, HOAs, etc.) in order to maximize revenue growth and drive product penetrations.



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Partners interdepartmentally to maximize sales and drive penetrations in assigned territories (i.e. marketing, customer care, etc.). Manage additional programs in assigned portfolio like complimentary accounts and leasing agent programs, ensuring that rewards are consistent with results, and that clear expectations are set.







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Partners with MDU Account Executives on the contract negotiation and renewal process. May participate in contract negotiations. May be partially responsible for smooth new build launches. Remains current on legal and operation requirements; completes all required and/or recommended training.



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Maintains the highest ethical sales practices and presents a professional image.



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Anticipates the MDU residents next need and provides opportunity, direction and feedback to local & ATL MDU team members.



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Identifies and shares globally any methods that yield desired results or possible sister system benefits and implementation.




Qualifications: *Minimum *



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2 or more years of experience required in related field (i.e. Marketing, Sales, Sales Operations, etc.)







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Requires strong knowledge of CRM tools, database tools, Microsoft Word, Excel, PowerPoint, SPSS, & SAS.



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Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization.



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Adept at data analysis and interpretation to make data based decisions. Uses data to evaluate whether potential MDU agreements add value to the company and determine if further penetration is possible from existing agreements.



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Strong understanding of business acumen



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Strong sales and negotiation/strategic prudence.







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Maintains a global perspective by continuously protecting Coxs best interests. Demonstrates ability to accurately advise company on opportunities and fiscally conservative strategies.



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Ability to indentify market trends and communicate to Corporate.








*Preferred *



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BS/BA degree in related discipline strongly preferred



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Experience in telecommunications industry desired.





Who We Are
*About Cox Communications*
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/).
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2021-06-11 Expires: 2021-07-19
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Account Manager Bulk Cox Communities

Cox Communications Inc
Phoenix, AZ 85003

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