11 days old

1304944 Customer Delivery Services Manager

Cisco Systems Inc.
San Jose, CA 95113
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***Candidates must be a US Citizen and be eligible for a clearance***


*** Must live within daily driving distance to the San Jose/San Francisco and Sacramento areas***


What Youll Do
This position serves as the general manager of Customer Delivery for the SLED Accounts in San Jose/San Francisco area part of the SLED West Market in US Public Sector. This role is a partner to Cisco Sales in enabling customer success with Cisco Architectures and Solutions. As the Customer Delivery Manager, the position is responsible for leading an organization in Strategy and Execution across 3 areas: a) Run and Grow the services business of today b) Seed the Business of the Future c) Being Extraordinary Together by focusing on people as our most important asset. Furthermore, as the general manager of the services business you'll lead leaders to achieve growth, profitability (P/L), customer satisfaction and contractual fulfillment, and create opportunities for empowered people to deliver exceptional results and grow their careers. Strong executive presence is expected where the ideal leader has a track record for placing equal emphasis on how results are produced and what the results yield in impact. Securing results in execution requires a strong commitment to customer success and ability to empower and coach managers and other leaders.


Who Youll Work With
The Cisco U. S. Public Sector Organization transforms how our customers protect our nation, serve our communities and educate the workforce of tomorrow. We connect people and technology. We innovate in all facets of our work, from customer satisfaction to operational excellence to mission success. Finally, we lead our customers by focusing on their needs, by owning their problems, by building relationships, by simplifying technology, and by delivering profound impact on their mission in the US and across the globe.


Who You Are
As a Customer Delivery Manager you will be responsible for setting the strategic services direction that anticipates and addresses the business and technology needs for our SLED customer in the San Jose/San Francisco/Sacramento area.


  • Advisor relationships with customers, focused on outcomes
  • Knows how to operationally manage a Professional Services business, including measures, metrics, and overall reporting for managing success
  • Align with CX peers to ensure that the interaction with our customer is seamless and drives the success and use of our solutions

Minimum Qualifications

  • Financial and Business Acumen knowledge, skills and understanding, of business process, tools and concepts required to make sound decisions. (e.g. investment ROI)
  • College Degree (Bachelor, Masters) - technical or business
  • Technical & Business certifications (e.g. ITIL, CISSP, PMP, CCIE)
  • 10-12 years relevant industry related experience (e.g. IT domain expertise)
  • 10 years management experience
  • Establish and maintain key executive (ex: VP, CxO) relationships - directly influence CIO/CTO
  • Build and manage global direct and matrix teams for customer execution
  • Energetic, attention to detail, analytical, works well under pressure
  • Highly developed interpersonal and communications skills
  • Must be decisive with orientation to quality and people impact and adaptable working well in a team environment
  • Experience managing service delivery to the Department of Defense or another Federal Agency

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

 *LI-VL1
dicesvs

Posted: 2020-10-14 Expires: 2020-11-16
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1304944 Customer Delivery Services Manager

Cisco Systems Inc.
San Jose, CA 95113
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