1+ months

1279070 Customer Delivery Consulting Engineer

Cisco Systems Inc.
Carolina Shores, NC 28467
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***Candidates must be a U.S. Citizen and hold Secret U.S. Government Security Clearance at a minimum to be considered for this position***

What Youll Do

As part of the CX Public Sector High Touch Technical Support (HTTS) team, you will work with an outstanding team of Tier 2 and 3 Customer Support Engineers.  The CX PS HTTS team specialization in one of or more core technologies while understanding foundations of our network products, protocols and best practices.  You will work as part of a collaborative team to provide support during critical network issues as well as managing a case load of lower critical issues. 

Who Youll Work With

The CX Public Sector team provides second/third level technical support at security classification to the Federal and SLED customer base via phone, email, web and remote access for R/S, Security, Collaboration, Datacenter, wireless, Service Provider (both hardware and software) to Cisco customers, partners, account teams, and other engineers via phone/email/ consultation to independently troubleshoot & debug product problems. Classified Network Services in Public Sector provides our Federal, SLED and other customers operating within the regulatory space Ciscos leading-edge technical support and services natively; thus transforming the way our customers meet their critical mission and business needs. 

Who You Are  

  • Minimum Qualifications
  • Sole US Citizenship with the ability to obtain a clearance
  • Technology expertise - CCIE or equivalent experience
  • Resolution leader, problem solving - troubleshooting methodology
  • Communication & Facilitation, Listening & Affirmation, Influence & Persuasion, Public speaking & Presentation, Coaching
  • Introspective - understand own social style, strength, flaws and relation to others
  • Results Focus - ego suppression, objectivity
  • Team player focused on customer success 
  • Must have ASA, Firepower, ISE, WSA, ESA
  • Travel up to 25% at times

 Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

#LI-VL1
dicesvs

 

Posted: 2020-01-10 Expires: 2020-04-20

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1279070 Customer Delivery Consulting Engineer

Cisco Systems Inc.
Carolina Shores, NC 28467
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