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Technical Systems Analyst

Dresher, PA
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Position Title: Technical Systems Analyst
Job Code: 471799
Job Location: Pennsylvania-Dresher

Group Insurance is seeking an experienced and motivated professional to join the Customer Data Management Team as a Technical Systems Analyst.  This will be a customer-facing role, yet requires technical and business expertise. The ability to perform a consultative role to define solutions for Record Keeping Services to our customers and their Third-Party Administrators will be a critical component of this position.




This position supports the installation and on-going maintenance of Group Insurance customers who exchange files with Prudential. The Analyst works closely with our customers and/or their Third Party Administrators, and our internal business partners including Implementation, Distribution, Operations and Development as needed to define and implement effective solutions. 


Specific duties include defining data requirements that align with the customers’ plan design, reviewing data requirements with the customer, and offering alternatives for data concerns.  The analyst may draft business requirements that are tailored for each customer as well as create and execute against detailed and thorough testing plans, ensuring both our custom programs and the internal set-up within our administration system produce accurate results.  The requirements may cover eligibility data, payroll deduction files for optional coverages, remittance files and payment reconciliation, and data feeds for downstream interfaces. Once the customer production file is received, the analyst will coordinate activities to complete the data load into the appropriate administration system.


In addition, the Analyst provides on-going production support for existing customers as well as updating processes for changes in plan design, vendor changes or the addition of new groups of employees. Leads others to solve complex problems and takes a broad perspective to identify innovative solutions. Works independently, with guidance in only complex situations.

  • Cross-functional business expertise, with knowledge of Group Insurance products and services
  • Excellent communication skills, including direct interaction with customers. Ability to tailor the message based on the customer needs.
  • Strong analytical and problem-solving skills
  • Strong interpersonal skills and the ability to build and cultivate strong partnerships with Group Insurance customers, TPA's and internal business partners
  • Demonstrated project management skills, with the ability to work on multiple projects at varying stages
  • Track record of delivering proven results, with ability to meet deadlines in a fast-paced environment
  • Ability to work independently, prioritize deliverables, and drive to solutions
  • 3 years experience in an analytical role
  • Prior experience with administration of group insurance benefits or eligibility processing is preferred
  • Bachelor’s degree or higher in business, a related field or equivalent work experience required

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.
Job Function: Software/System Development
Schedule: Full-time
Posted: 2018-10-18 Expires: 2018-11-17

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Technical Systems Analyst

Dresher, PA

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