3 days old

Senior Specialist, Business Systems Analyst / Technical Systems Analyst

El Paso, TX
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Position Title: Senior Specialist, Business Systems Analyst / Technical Systems Analyst
Job Code: 467938
Job Location: Texas-El Paso

The Prudential El Paso office is seeking an experienced Business Systems Analyst / Technical Systems Analyst to support the El Paso (GBTS - Global Business & Technology Solutions) Center. The El Paso GBTS Center supports various Business Units and Corporate Centers through numerous engagements, and at times, transitions between internal business partners / roles allowing for growth in experience and career diversity.


The ideal candidate will be responsible for the definition, design, development, and utilization of solutions in support of Prudential’s overall IT organizations and Business Partners. This is a Business-facing role in which the Business Systems Analyst / Technical Systems Analyst will be required to develop an understanding of the applications/systems supporting the business, and work with both the business and technical teams who are responsible for building, modifying and maintaining those systems.


Key to this role are the skills, abilities and techniques required to act as the liaison between the Business and Systems with the emphasis on representing the Business need throughout. Experience eliciting, defining and analyzing requirements will be a distinct advantage.


The Business Systems Analyst / Technical Systems Analyst role involves a combination of responsibilities, tasks and deliverables.


Responsibilities will include, but not be limited to:

  • Engage (elicitation workshops, etc.) with all stakeholders to determine, document and validate business and user requirements using relevant and applicable techniques (e.g. user stories & acceptance criteria, business rules, use cases, process flows, etc.)
  • Engage with all stakeholders to create, define and validate business functional & non-functional requirements
  • Work with all stakeholders to define the scope and priorities
  • Act as the conduit, 'enabling bridge' and knowledge source between the business stakeholders and IT/Operations, effectively communicating requirements and the knowledge gained throughout projects
  • Lead or partner with subject matter experts and/or key stakeholders on gathering and documenting business/functional requirements; ensures requirements align to results management goals as well as business needs
  • Define system to system interface requirements where applicable
  • Inform, support and verify the User Interface wireframes\design process
  • Support and inform the Development, QA and UAT phases
  • Manage all security requests; Monitor for any violations and take appropriate action to resolve
  • Generate business critical reports and dashboards using data visualization tools and provides regular analysis
  • Maintain/update any technical documentation and training materials
  • Support Project/Process Managers in reporting throughout project lifecycle and at project conclusion.


The Analyst will have an in depth knowledge of systems and technology to be able to engage and communicate effectively with Project Management, UI Designers, Developers, System Architects and QA regarding requirements.

  • Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience required
  • 3 years of Business/Technical Systems Analysis experience
  • Proven record as a business/technical analyst in wealth management, retirement readiness, workplace benefits domains and/or similar technologies preferred
  • Ability to work in a challenging environment handling the management of issues in a calm, professional and controlled manner
  • Ability to develop high-quality requirements as required within scheduled time-frame and budget
  • Should have experience in implementing various technologies in multiple frameworks: i.e. SDLC, Agile, “Test & Learn” context. Experience working in an Agile methodology is a must
  • Proactive attitude, ability to work independently and a desire to continuously learn new skills and technologies
  • Entry level knowledge of SharePoint Designer, InfoPath, Microsoft Flow or PowerApps, Microsoft PowerBI, Tableau is a plus
  • Excellent presentation, written and verbal communication skills
  • Ability to direct, moderate and negotiate groups
  • Experience working in Agile delivery teams and playing (or supporting) the Product Owner is a plus
  • Experience working with HP ALM and a solid knowledge of the capabilities that platform offers
  • The ability to learn and master the capabilities of the ‘ALIP’ platform. https://www.accenture.com/us-en/accenture-software-life-annuity


We are Global Business & Technology Professionals that provide quality support and services to the company's various Business Units and Corporate functions worldwide. Prudential is viewed as a leader in this field, and we are committed to innovative solutions that enable the company's global growth.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.
Job Function: Business Analysis/ QA Testing
Schedule: Full-time

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Senior Specialist, Business Systems Analyst / Technical Systems Analyst

El Paso, TX

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