6 days old
2018-08-092018-09-08

Senior Manager, Product Management – HD Home

Atlanta, GA
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  • Job Code
    118092
Senior Manager, Product Manager - Home Experience - Atlanta GA 30308 Skip Navigation
Job Details

Senior Manager, Product Management – HD Home (118092)

GA - Atlanta

  • Date Posted: May 25, 2018
  • Company: The Home Depot
  • Travel: 0-10%
  • Functional Area: E-Commerce
  • Position Type: Full-Time
  • Relocation Provided: Yes




Position Description:

We are looking for an innovative, results-oriented, customer-centric and seasoned Senior Manager, to lead our HD Home Experience teams to define, drive and monitor the business on all aspects of demand, customer experience, and conversion. The Senior Manager, should be passionate about the customer and the E-commerce industry and have proven results leading a team in a fast-paced environment. The successful candidate will lead a team that will evaluate and drive improvements in the overall look, feel, and navigation of customer-facing site aspects for their product areas on Homedepot.com.

The Senior Manager will own their strategic vision and product roadmap for areas of HD Home digital experience. The candidate will manage a team of product managers, user experience designers and analysts in defining innovative customer experiences, coordinating with engineering and data science teams to ensure requirements are implemented effectively, and partnering as needed with internal and external business teams to guarantee successful protoyping and product implementations. The candidate will also need to roll up their sleeves as necessary to ensure projects stay on schedule and that the work product meets our high quality bar. Importantly, the candidate must be able to work at the strategic level (generating bold and innovative ideas for growth) and at the tactical level (solving customer pain points).

The successful Senior Manager, HD Home Experience must be able to:

  • 25% - Recruit, hire and manage a team in defining a world-class customer experience that bridges online and multi-channels (in store, mobile, call center, tablet, etc.); Gain a thorough understanding of customer needs, both existing and potential, and use that knowledge as thought leader and customer champion to create product roadmaps with their team which deliver site features that provide Home Depot customers with an unparalleled shopping experience. Inspire and motivate the team; Lead by example and reinforce best practices
  • 25% - Maintain product and feature roadmap and manage prioritization and trade-offs among customer experience, site performance and operational support load. As the subject matter expert, forecast, monitor, understand and report on team’s product lines and “own” the overall result
  • 15% - Create buy-in for their product vision both within the online team and with key enterprise stakeholders. Lead cross-functionally to ensure Home Depot implements the business vision efficiently. Ensure team writes complete and detail-oriented product stories and requirements; Ensure clear communications of those requirements to the business, design, usability and development teams
  • 15% Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals
  • 10% - Leverage their thorough understanding of the E-commerce industry, its seasonality and global business trends/events, and competitor/industry developments when managing priorities and trade-offs on their product and feature roadmap
  • 10% Identify and assess the value of technology licensing with new vendors to deliver on innovative customer experience features


ESSENTIAL SKILLS:

Minimum Qualifications

  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.

Knowledge, Abilities, Skills

  • Demonstrated ability to build and manage high-performance product management and prototyping teams
  • Strong strategic aptitude; proven ability to define a winning business strategy and product roadmap
  • Excellent customer experience intuition; demonstrated success in creating innovative and user-friendly websites and customer-facing features
  • Demonstrated ability to manage bottlenecks, provide escalation management, anticipate and make tradeoffs, balance the business needs versus technical constraints, and maximize business benefit and build great customer experience
  • Proven analytical and quantitative skills (experience with excel and access); ability to use hard data and metrics to back up assumptions and feature concepts; comfort with pro-forma financial and operational analysis
  • Implementation orientation; demonstrated ability to translate strategic differentiators into innovative and detailed product requirements
  • Demonstrated ability to manage multiple projects across diverse groups, including data science, experience product managers, engineers and QA - work prioritization and planning
  • Exceptional interpersonal, communication, cross-collaboration and team skills
  • Knowledge of E-commerce business KPIs and technologies
  • Ability to deliver initiatives from conception through completion
  • Proven ability to make smart feature (customer experience) versus time-to-market trade-offs
  • Street smarts and willingness to roll up your sleeve and do what’s necessary

Preferred Qualifications

  • MBA or MS-CIS preferred
  • Prior experience leading customer-facing experience teams
  • Demonstrated success building buy-in for an innovative and bold vision
  • Technical fluency; comfort understanding and discussing architectural concepts, schedule tradeoffs and new opportunities with technical team members
  • Nimbleness and comfort with ambiguity; comfort responding quickly to rapidly evolving threats and opportunities
  • Strong bias for action; ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment
  • A strong background (8+ years) in product management or marketing is required, preferably within a consumer goods, retail or internet company 


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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Senior Manager, Product Management – HD Home

Home Depot
Atlanta, GA

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