1+ months

Quality Assurance Manager - (Government Support)

Vienna, VA 22180
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Job Description:   The QA Manager must understand IT service operational data, turn data into information, information into insight and insight into meaningful business decisions. The role requires data analysis and understanding of IT services and integrated systems.
Additional Responsibilities:
  1. Audit service management team performance, both customer facing and internal tasks
  2. Works with process owners to support ITSM process, workflow, and SOP compliance across the organization
  3. Support root cause analysis of customer issues and SLA impacting events
  4. Conduct quality assessments, trend analysis and provide management reporting on support metrics
  5. Prepare daily/period reports to communicate outcomes of quality activities
  6. Perform analytics on discrepancies and issues and perform root cause analysis
  7. Identify ITSM Process, workflow, and SOP opportunities for efficiency and cost reductions
  8. Leads the escalation / communication of risks and issues as appropriate
  9. Assist in the Quality Testing of new system functionality
  10. Support the communication and training of Continual Service Improvement to operational and engineering team.
Job Description: Identifies system integrity issues and solutions for the full system life cycle from concept to disposal. Performs technical planning, system integration, verification and validation, cost and risk, and supportability and effectiveness analysis for total systems. Ensures designs are compatible with the architecture and allocates requirements to segments.
Analyzes science, engineering, business, and all other data processing problems for application to electronic data processing systems. Analyzes user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations.  Many analyze or recommend commercially available software.
        Ensure the logical and systematic conversion of customer or product requirements into total systems solutions that acknowledge technical, schedule, and cost constraints.
        Perform functional analysis, timeline analysis, cost estimation, trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software specifications
          Perform strategic systems planning, business information planning, business and analysis.
          Apply business process improvement practices to re-engineer methodologies and principles and business process modernization projects.
          Develop and apply organization-wide information models for use in designing and building integrated, shared software and database management systems.
          Prepare required documentation, including both program-level and user-level documentation.
          Construct sound, logical business improvement opportunities consistent with NRO guidance and principles, cost savings, and system architecture objectives.
          Analyze and study complex system requirements.

Required Skills, Experience, and Education: Candidate must have a Masters Degree and 12 years of experience
Required Clearance: Active TS/SCI, with CI Poly.

Required Skills, Experience, and Education: Candidate must have a Masters Degree and 12 years of experience
Required Clearance:  Active TS/SCI, with CI Poly.

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Quality Assurance Manager - (Government Support)

Vienna, VA 22180

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