Program Manager, Client Project/Program Management

  • Location:
    Garching, Bayern, Germany
  • Additional Location(s)
    Garching, Germany, Eschborn, Germany
  • Area of Interest
    Customer Experience
  • Job Type
  • Technology Interest
  • Job Id

Who You'll Work With

This is a great opportunity to join the Global PMO, a high performing Program Management team, responsible for the delivery of a multi-million dollar Services Programs leading Cisco's customers to business, innovation and operational success.

You will report to Niall Healy, Head of Program Management for EMEAR. You will manage key accounts in Global Enterprise Accounts, Advanced Services.

What You’ll Do

The Program Manager is a key player in the Advanced Services business, responsible for high profile, digital transformation programs. Your role will sit within a high performing team managing some of Cisco's most valued clients. You will be accountable to drive a multi-million dollar Services Program delivering outcomes for a leading Cisco customer.

As the Program Manager, your responsibilities will include:

  • Successful delivery and completion, on-time and on-cost delivery of all contractual commitments to a high degree of customer satisfaction
  • Management of resources in a matrix organization where resources are supplied by direct line management and working across multiple delivery organizations
  • Establish and maintain relationships with account Service Delivery Executives (SDE), Delivery Managers, Solution Integration Architects (SIA) and other key members of the Cisco delivery ecosystem.
  • Establish and maintain relationships with stakeholders including other organizations related to our customer base (Sales, Services Sales, Business Units and various other organizations) contributing key roles and responsibilities to make a successful engagement
  • Perform planning, cost and revenue forecasting, capacity planning and availability management
  • Conduct implementation and integration of a contract program through the life cycle
  • Establish standards and successful metrics; build effective teams
  • Provide effective communication with team and leadership including customer and stake holders
  • Assess Risks, Resolve Issues to Closure, Drive Improvements and Change
  • Manage Cisco’s participation in Governance via Program Management Office (Cisco and joint customer-Cisco)
  • Identify complex issues and resolves complex problems that impact strategic direction
  • Financial reporting of associated program P&L

Who You Are

You've got a stellar track record of managing large scale, complex delivery programs. You have thorough knowledge of service proposal, program planning and contract negotiation skills. You are a pro negotiator will great communication skills. With that knowledge, you can work remotely and manage a matrix environment managing multiple project managers in the delivery cycle. You have good analytic and decision making skills.  Your rock star communication skills help you influence major accounts.

Related Business / Technical Knowledge, Skills and Expertise

-  Program Management experience in the deployment of leading edge technologies in a complex commercial and/or Public Sector environment.

-  Major and Public Sector account program management experience.

-  Has achieved formal Program/Project Management certification, ie PGMP/PMP (Cisco preferred) or equal

-  Has completed significant part of formal Agile/SCRUM training program or holds respective certification

-  Has knowledge of routing, switching, internet, general network architecture, collaboration solutions, IoT and cloud technologies.

-  Demonstrates leadership skills and experience working with large program teams and strategic account teams.

-  Demonstrates a working knowledge of the sales process including risk assessment and scoping

-  Has a good understanding of the legal issues within contracts

-  Demonstrates advanced negotiation and presentation skills

-  Understands organizational structures and their aims and processes

-  Has advanced knowledge of office software and program management tools


Education and Experience                                                                    

-  Typically requires BS/BA degree or equivalent plus min 10 years related experience in networking / telecommunications industry

-  OR min 10 years managing IT & Telco projects in a clearly defined Program Management role.



-  German Citizenship is preferred (Public Sector)

-  Fluency in German and English languages are required

-  Security clearance or readiness to achieve higher level of German security clearance is required



Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


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Program Manager, Client Project/Program Management

Cisco Systems Inc.
Garching bei Munchen

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