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Patient Alumni Coordinator - (12496)

Universal Health Services
Brentwood, TN
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Deltek Talent Management - Patient Alumni Coordinator - (12496)

Job Details

Patient Alumni Coordinator - (12496)

Facility Name
Foundations Recovery Network
Brentwood, TN 37027 US (Primary)
Career Area
Support & Entry Level
Marketing & Advertising
Job Description

One of the nation’s largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World’s Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies.


Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve.


Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.


Position Summary

The Patient Account Coordinator is responsible for building positive relationships with four stakeholder groups: patients, graduate, families and local communities.

This position will work closely with the corporate office as well as the other Patient Coordinators at local FRN treatment centers, ensuring that all L+C member branding efforts are implemented in a professional and consistent manner, bringing in admissions through patients, graduates, families and local community referrals. This position will assist in communicating FRN’s message to key stakeholders as well as potential markets assisting in the planning and conducting of successful L+C programs, marketing events and family outreach. This position reports directly to the Patient Account Manager. 

Job Requirements

Knowledge, Skills and Abilities

Demonstrates professional behavior and interpersonal skills reflective of FRN mission statement and philosophy.
Knowledge of the addiction recovery community, mental health treatment and the 12-Step traditions would be beneficial but not required.
Excellent organizational skills with ability to prioritize workload.
Motivated self-starter capable of working independently without close supervision.
Ability to build relationships with diverse individuals and groups.
Dedicated advocate willing to speak out on behalf of the program’s goals and needs.
Excellent verbal and written communication skills required.
Must have strong presentation/speaking skills with experience addressing both small and large audiences.
Excellent marketing skills with understanding of metrics and mechanics.
Ability to adapt to changes in staff and work setting.
Knowledgeable of Patient Rights and HIPPA; treats all patients or alumni with dignity and respect in a consistent, courteous manner.
Understands need for and maintains appropriate confidentiality at all times when interacting with alumni, families, and all other contacts.
Proficiency in MS Office, including Word, Excel, Access and Publisher.


Education and Experience

Bachelor’s degree in Marketing, Public Relations, Business or Communications.
1-2 years experience in communications and marketing required, preferably in behavioral health or other healthcare setting.
Event planning and hospitality experience a plus
Familiarity with CRM databases, computer-based medical records, and Microsoft Office.
Additional experience with marketing communications including writing, editing and design a plus.


Work Environment and Physical Demands

Ability to be physically mobile; however, long periods of sitting will be required.
Ability to lift up to 40 lbs.
Occasional lifting and bending required.
Constant use of computer requiring manual dexterity.
Ability to read, write and analyze detailed and complex information.
A current, valid driver’s license is required for occasional business travel.
Minimum 10% overnight travel required.


Posted: 2018-12-11 Expires: 2019-01-09

Universal Health Services

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Patient Alumni Coordinator - (12496)

Universal Health Services
Brentwood, TN
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