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Universal Health Services
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  • Job Code
Deltek Talent Management - PATIENT ACCOUNTS SPECIALIST - (28346)

Job Details


Facility Name
Schick Shadel Hospital
SEATTLE, WA 98146 US (Primary)
Career Area
Support & Entry Level
Job Description

Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World’s Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies.

Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve.

Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom

Schick Shadel Hospital, a subsidiary of UHS, is a 60 bed alcohol and substance use disorder hospital located in the outskirts of Seattle, has been providing successful chemical dependency treatment since 1935.  The Hospital, which claims the "#1 Success Rate" in treating alcoholism, bases its success on its unique and powerful counter conditioning treatment program.  The Hospital provides medication detoxification and an intense, short stay addiction treatment program for alcohol, marijuana, cocaine, methamphetamine, prescription opioids and heroin (smoked or snorted). 

Schick Shadel Hospital is seeking a Patient Account Specialist to provide collection services and general support to the Finance Department including providing backup for AR/Payroll and AP if needed.

Job Requirements

Core Function:

Ensures the accounts receivable collections process is completed timely, accurately, effectively, and professionally.  This includes ensuring accurate account balances, resolving patient concerns, referring uncollectible accounts to the contracted collections agency as appropriate, and providing timely information through reports and contributions during meetings.  Provides general support to the finance department, including filling in for Accounts Payable/Payroll or the AR Coordinator as needed.

Primary Responsibilities:

  1. Contacts all payers to ensure clarification of insurance benefits and any monies due up front.

  2. Contacts all third party payer organizations and/or patients as necessary to facilitate the timely gathering of information to ensure billing credibility.

  3. Negotiating reasonable payment arrangements with patients.

  4. Reclassifies accounts after insurance verification or rejection or verification and initiates required procedures.

  5. Making the appropriate number of quality outbound calls per month according to the MS4 work list.

  6. Following up on phone and in-house patient inquiries in a prompt, courteous, and comprehensive manner.

  7. Auditing accounts, ensuring account balances are accurate, and communicating any necessary adjustments to the AR Coordinator.

  8. Properly documenting account activity and related information in the patient system and other business office reports.

  9. Monitoring the statement process to ensure timely and accurate statements are sent to patients with outstanding balances.

  10. Preparing, submitting for approval, and transmitting appropriate information to the contracted collections agency on a monthly basis.

  11. Completing reports related to PI Monitors according to the closing timeline set by the CFO.

  12. Providing general support to the finance department, including but not limited to payment processing, balance estimating, claim and payment history research, report preparation, and document management.

  13. Maintaining patient confidentiality in accordance with state and federal law

  14. Actively participating in hospital meetings, required in-service education and training, and hospital-wide performance improvement and compliance activities.




  1. High school graduate required with some college or management experience preferred.
  2. Working knowledge of insurance terms, reimbursement procedures, medical terminology and hospital services, rates and policies relating to collection activities required.
  3. Two years of insurance verification preferred.
  4. Knowledge and experience in Accounts Payable and UR preferred.
  5. Should be oriented and sensitive to patient needs and aware of the importance of confidentiality of patients and employee.

Universal Health Services

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