Network Consulting Engineer - Voice

  • Location:
    Bangalore, Karnataka, India
  • Area of Interest
    Engineer - Network
  • Job Type
  • Technology Interest
    Collaboration, Video
  • Job Id

What you’ll do

The Cisco Managed Services (CMS) team seeks a Network Consulting Engineer to be part of managed services for Enterprise and Service Provider customers owns incident restoration/resolution as per agreed SLA's. 

 Who you’ll work with

Become part of Cisco Managed Services (CMS) Team. CMS simplifies the ongoing management of Cisco Advanced Technologies, enhances the business benefits, and significantly reduces Total Cost of Ownership (TCO) for our customers. We are a dedicated team that works together to anticipate, identify, and resolve issues faster, more accurately, less expensive, and with more visibility than customers can on their own.

Who you are


·       3+ years of experience in advanced technical support

·       Cisco Certified Network Associate certification required

·       Cisco Certified Network Professional or Voice Collaboration certification preferred

·       Possess the ability to think analytically while working in a high-volume work environment

·       Able to easily communicate complex concepts and instructions to non-technical end-users

·       Possess knowledge and understanding of network designs and concepts

·       Able to apply technical knowledge to troubleshoot and isolate VoIP Issues

 Required Knowledge/Technical Skills

·     Intermediate level experience in handling Cisco IP telephony Network Infrastructure.

·       Basic Understanding of concepts: OSI and TCP/IP Model, VTP, STP, Ether channel, HSRP, Routing Protocols .etc.

·       Intermediate understanding of switching – VLAN, Voice VLAN, Inter Vlan routing, PoE etc.

·       Basic Understanding of UCS machines, ESXi and CIMC

·       Intermediate/Expert understanding of the following Cisco Unified Communication Products

o   CUCM 7.x, 8.x and above

o   Cisco Unity Connection

·         Cisco Unified Communication Express & Cisco Unity express

o   Cisco Voice Gateways (ISR Routers and Analog gateways)

o   Gateway protocols: H323, SIP, MGCP

o   Trunks, E1/ T1(CAS, CCS), FXS /FXO etc.

o   Gatekeepers

o   Understanding of CUBE

Key Skills

·       Excellent Voice and Communication Skills.

·       Global orientation and Process oriented.

·       Ability to stay focused and Open to work in night shifts

·       Proactive Monitoring of alarms and incident cases.

·       Managing Phone Queues.

·       Incident tracking to ensure continuity across shifts.

·       Coordination of communication bridges during major outages.

·       Work with multiple vendors/teams as required to drive issues to resolution.

·       Execute changes and tasks as assigned per defined procedures.

·       Follow proper documentation procure on incidents and adhere to defined SLA/SLOs

·       Use Lab to recreate scenarios to provide solution to issues.

Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. 

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. 

We Are Cisco. 


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Network Consulting Engineer - Voice

Cisco Systems Inc.

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