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Manager, Training & Development

Bethesda, MD
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Position Title: Manager, Training & Development
Job Code: 468739
Job Location: Maryland-Bethesda
The Manager, Training & Development (MTD) is responsible for scheduling, maintaining and integrating consistent delivery of training in an agency and its detached offices, with the priority being on those in their first 24 months, whether those in our Career Development Program (CDP) or those who have transitioned to a full-time Financial Professional Associate (FPA) position.  While e-Learning and self-development is utilized for both process and product training, the MTD will be the primary local support for any fundamental development, process, and product questions.
The Manager, Training & Development (MTD) balances a dual reporting relationship to the territory’s Director, Leadership Development and the agency’s Managing Director. The primary reporting relationship is to the Director, Leadership Development who ensures the MTD is adhering to and implementing the current processes and training pieces developed within the Recruiting & Professional Development department, as well as the expectations put in place for the role. The second reporting relationship is with the Managing Director. This relationship focuses on the day-to-day activities such as training and joint work appointments as well as agency success drivers (or goals) including productivity benchmarks.
Primary responsibilities and duties include:
  • Training and Development
    • Manage the licensing and certification process and completion for new professionals
    • Understand, deliver, and coach to Prudential’s Core Skills program as designed by our Professional Development department, specifically to new professionals as they learn the role and participate in the Career Development Program.
    • Demonstrate, through in-agency role-play or appointments with clients, the proficiency with Core Skills program. This includes, but is not limited to initial personal interactions, referral gathering, fact finding, and making a recommendation.
    • Implement any curriculum and training for Financial Professional Associates (FPA) in their first 24 months of full-time production
    • Organize and control the sessions and speakers on the agency’s monthly agency training calendar
    • Participate in joint field work with individuals at various points of their career (typically 0-24 months) to both demonstrate and observe the processes, and offer coaching and feedback to the professional
    • Be the point person in the agency for product and business partners who come into the agency
    • Serve as the contact person for industry study programs  
  • Marketing and sales skill development
    • Understand and transfer knowledge around basic marketing fundamentals such as phoning, marketing campaigns, seminars, and our client contact management system to financial professionals, specifically those in the 0-24 month timeframe
    • Teach and reinforce marketing concepts within both broad and target markets to new professionals by running training sessions on various marketing programs and working with individuals one-on-one
    • Partner on a regular basis with the individual’s manager (Manager, Financial Services) to build, validate, and implement his/her Marketing Plan.
    • Work in partnership with the Managing Director and management team to develop and implement agency strategy and tactics revolving around marketing concepts and community target marketing
    • Serve as the contact person for marketing questions in the agency
  • Participate in Building the Agency
    • Review tools that provide insight and suggestions into marketing activities of a candidate beginning with a Candidate’s Natural Marketing Plan completed during selection process
    • Recruit through personal observation
    • Provide feedback to the Managing Director and Manager, Financial Services on a regular basis regarding financial professionals
    • Support the achievement of Agency goals for expense management, recruiting, production, profitability, and compliance. This may include working with both the Managing Director and the agency’s Director, Operations & Controls
    • Control the Agency graduation rate
  • Manages Self-Development
    • Prepare for and actively participate in all components of MTD, training programs and events
    • Create and execute an individual developmental plan to identify personal strengths and improve key developmental areas, that will be reviewed with Director, Agency Training and Managing Director
    • Participate in courses offered outside of Prudential by professional organizations for professional designations
    • Complete required Prudential and industry required learning 
    • Join a professional organizations (Ex. NAIFA and GAMA)
    • Obtain a professional designation (Ex. CLU, ChFC)


Performance expectations:

  • Virtually all FPAs get Launch Bonus, a compensation offered if certain productivity marks are achieved in the first
  • 24 month retention of 70%
  • Validate quarterly marketing plans of financial professionals for first 12 months of full-time production
  • 4 Joint Sales/Field Coaching appointments per week
Effects of Errors

Failure to perform in a satisfactory manner can negatively impact the performance and retention of new sales professionals.  Other effects include negative impact to the agency and company’s growth and revenue targets, and sales practices exposure.




  • Knowledge of financial services products and markets
  • 2-4 years of financial services experience
  • Strong communication, facilitation, interpersonal, problem solving and team building skills
  • Proven proficiency in relationship driven sales process and selling skills.
  • Strong working knowledge of the marketing programs and concepts.
  • Ability to coordinate and deliver training in various locations.
  • Organization/time management skills
  • Proven ability to transfer skills and knowledge with a track record of success in developing others and assessing development needs of sales professionals (0-24 months).
  • Proficiency in technology applications including distance-learning tools.
  • Proven leadership skills and ability to influence  and partner/collaborate with others
  • Problem-solving skills
  • Achievement oriented with a track record of success in previous roles
  • Active in professional and community organizations
  • Maintain all appropriate licenses as required by the company
  • Industry designations or currently pursuing (CLU®, ChFC®, LUTC, CTLC)
  • 4-year college degree preferred.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.
Job Function: Human Resources
Schedule: Full-time

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Manager, Training & Development

Bethesda, MD

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