6 hours

Manager, Technical Systems Analyst

Roseland, NJ
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Position Title: Manager, Technical Systems Analyst
Job Code: 471719
Job Location: New Jersey-Roseland

This position manages the team responsible for Onboarding and ongoing maintenance of file exchanges  between Group Insurance customers and the internal administration systems.  The Customer Data Management analysts work closely with key internal partners such as Implementation, Distribution and Operations.  The team interacts directly with Group Insurance customers to ensure the successful Onboarding of file exchanges for new customers. The Analysts are responsible for guiding the customer, or their Third Party Administrator, through the installation process, defining data requirements, reviewing file layouts, and providing solutions.  This includes testing the customer files for formatting and data accuracy.


The Manager must have a proven ability to establish, drive and implement tactical as well as strategic initiatives to foster team goals.  The successful candidate will be responsible for resource utilization, assigning priority, and managing to the installation time line.  The ability to facilitate issue resolution is critical to ensuring all key processes are completed by the implementation date.  The Manager is responsible for the operational control environment within the team, implementing or enhancing Standard Operating Procedures and ensuring appropriate controls and monitors are operating as expected.  The successful candidate must be a talent leader, with demonstrated experience in staff development and performance management.

  • 7 years of proven experience in Talent Management and Leadership
  • Strong Project Management skills
  • Excellent interpersonal skills, with the ability to build and cultivate strong partnerships with clients, internal business partners, and among team members
  • Strong analytical and problem solving skills
  • Proven results orientation with ability to meet deadlines in a fast-paced environment
  • Proficient PC skills, including Excel, Word, etc
  • Oversee measurement and reporting of  Key Performance Indicators
  • Identify and implement process enhancements to improve business outcomes.
  • Ensures staff is properly trained and understands their roles to ensure successful customer onboarding.
  • Prior experience with administration of group insurance benefits is preferred
  • Bachelor’s degree or higher in business, a related field or equivalent work experience required

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.
Job Function: Technology Infrastructure & Operations
Schedule: Full-time

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Manager, Technical Systems Analyst

Roseland, NJ

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