15 hours

Lead Solution Engineer

El Paso, TX
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Position Title: Lead Solution Engineer
Job Code: 473778
Job Location: Texas-El Paso

The Prudential El Paso office is seeking an experienced Lead Solution Engineer to support the El Paso (GBTS - Global Business & Technology Solutions) Center. The El Paso GBTS Center supports various Business Units and Corporate Centers through numerous engagements, and at times, transitions between internal business partners / roles allowing for growth in experience and career diversity.


The ideal candidate will be responsible for partnered oversight at all stages of the systems development lifecycle, from initial requirements, design, development, and utilization of solutions in support of Prudential’s overall IT organizations and Business Partners.


Technology focus will be on one the following products:



Primary responsibility includes partnered leadership oversight of Exstream application design and development through deployed solutions and post implementation BAU. The Lead Solution Engineer is considered a subject matter expert in the application functionality of the system, managing and supporting the underlying platform used to support the business requirements (i.e. OpenText Exstream (previously known as HP Exstream), ThunderHead, MS SQL Server, etc.) The Lead Solution Engineer will work collectively in a managed CoE across more than one business unit in collaboration with El Paso to understand the functional requirements and the business objectives. Ideal candidate will provide subject matter expertise on the technology used to support the existing and emerging technology processes as it pertains to customer communication strategies.


Primary responsibility includes partnered leadership oversight of ALIP application at all stages of the system development lifecycle, from requirements to delivery, supporting the stand up of new products and the re-platforming of legacy products to the ALIP platform. It is crucial that the Lead Solution Engineer have an ability to understand and manage appropriately the complexities and interfaces associated with how ALIP interacts with a diverse technology stack. To fulfill this talent need, the ideal candidate will be an experienced to expert level software engineer with strong Java, Middleware, Project Management, Database and Configuration skills and have the ability, under minimal supervision, to lead multiple initiatives across multiple corporate centers via the El Paso (GBTS - Global Business & Technology Solutions) Center.


Key Responsibilities Include:



  • Provide Subject Matter Expertise / Leadership across the template design, integration and composition space (CCM)
  • Daily review of operation systems and applications – ensure all systems and applications are operational
  • Responsible for SDLC that includes analysis, design, implementation, and system testing of Exstream (CCM) work products
  • Provide technical support and troubleshooting for system related issues
  • Work with vendors like OpenText to review and resolve project or production issues
  • Detect the root cause of an incident, determine a resolution, and work to ensure the incident does not occur again
  • Supports application-related project activities
  • Participate in analysis of production support trends and metrics
  • Participate in quality improvement and efficiency assessments and implement preventive operation action plans



  • Provide Subject Matter Expertise / Leadership across designing, coding, testing and maintaining integration layers on the ALIP platform
  • Work closely with analysts, product owners, architects, design engineers, project management, and testing functions; ensuring they have a clear understanding of project deliverables
  • Demonstrated experience in delivering high quality work product in an Agile environment
  • A proven understanding of ALIP (or similar), enterprise service bus (ESB), file management hub, service oriented architecture (SOA), build & deploy automation (DevOps), Oracle/MSSQL databases
  • Ability to identify and quickly resolve issues as they arise, including performance, production and business issues
  • Ability to work in a fast-paced environment and deliver production quality software within tight schedules
  • Keep up to date with new technology developments

  • Bachelor's degree and/or equivalent work experience preferred
  • 3 years of document composition experience across multiple Customer Communication Management (CCM) platforms including OpenText Exstream (Messagepoint a plus)
  • 3 years of ALIP product solution engineering, configuration and integration (including live production issue analysis and resolution)
  • 5 years of current software development experience - experience should include designing, coding, and testing distributed application components utilizing Java, Software AG Webmethods ESB (or similar) and Oracle db (or similar), SQL, JavaScript, API & Web Services integration
  • Familiar with Windows Server, Linux & Unix server environments
  • Experience managing cloud transformation and/or emerging technology initiative with a consultant best practice mindset
  • Template Authoring
  • Forms Migration / Document and template optimization experience
  • Ability to interact with technical and non-technical resources using excellent written and verbal communications
  • Excellent follow-up and customer service skills
  • Must be open to possible off-hour on-call support in high paced environment


We are Global Business & Technology Professionals that provide quality support and services to the company's various Business Units and Corporate functions worldwide. Prudential is viewed as a leader in this field, and we are committed to innovative solutions that enable the company's global growth.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.
Job Function: Technology Product Management
Schedule: Full-time
Posted: 2018-12-11 Expires: 2019-01-09

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Lead Solution Engineer

El Paso, TX

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