1 day old
2018-08-172018-09-15

ENV SVCS WKR/HOUSEKEEPER - (36292)

Universal Health Services
TUCSON, AZ
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  • Job Code
    36292
  • Jobs Rated
    129th
Deltek Talent Management - ENV SVCS WKR/HOUSEKEEPER - (36292)

Job Details


ENV SVCS WKR/HOUSEKEEPER - (36292)

Facility Name
Palo Verde Behavioral Health
Location
TUCSON, AZ 85712 US (Primary)
Career Area
Support & Entry Level
Category
House Keeping
Job Description

:

Palo Verde Behavioral Health (PVBH) is a 84 bed  private psychiatric facility providing inpatient and intensive outpatient psychiatric services through treatment programs tailored to our patients needs for the purpose of creating positive outcomes. PVBH will build on the excellent skills of our current Psychiatrists, licensed registered nurses, clinical social workers and licensed professional counselors to support these programs.

 Mission Statement

The mission of Palo Verde Behavioral Health is to provide the highest quality of psychiatric patient care through treatment programs focused on improving the lives of our patients and ensuring their experience during their stay supports their road to recovery.

Vision Statement

Palo Verde Behavioral Health will be recognized as the premier regional provider of innovative, compassionate behavioral health services, which enhance the health of our community. We will exceed the expectations of those served, maintain the highest standards, and promote a rewarding work environment.

JOB DESCRIPTION:   The Housekeeper provides complete daily housekeeping routines such as cleaning patient rooms, offices and public areas, while ensuring a safe and risk preventative environment within OSHA regulations.

All employees of Palo Verde B.H. Must be over 21 years of age and be able to maintain a level 1 AZ Fingerprint Clearance Card.

 

Job Requirements

::

JOB REQUIREMENTS:

Experience:                         Preferably one (1) year experience in housekeeping field.

Additional Requirements:     Must be able to work with minimal supervision. May be required to                                                      work overtime and flexible hours.

 

 

PRIMARY RESPONSIBILITIES:

 

1.         Perform routine cleaning tasks of patient rooms, offices and public areas.

a.         Vacuum, dust, mop, sweep and take out trash.

b.         Ensure that adequate linens are kept in the facility.

c.         Clean areas with disinfectants.

d.         Refill supplies (paper products, soap, etc.)

2.         Assures that supply closets are kept clean and orderly.

5.         3. Keep cleaning supplies and equipment safely stored when not in use and away from patients access when in use.

4.         Assist the Housekeeping Supervisor in other duties assigned.

5.         Assist other departmental staff, as requested.

6.         Report any situations that may affect the health and well-being of patients or employees.

7.         Assist in assuring a safe and risk preventive environment.

10.       8.  Comply with established measures for infection control, OSHA regulations and Safety/Risk Management plans, policies and procedures.

9.       Use time constructively and in an organized manner to accomplish assigned responsibilities.

10.       Address patients, visitors, and co-workers in a pleasant and respectful manner.

11.       Assist in any emergencies that may arise.

12.       Adhere to facility, department, corporate, personnel and standard policies and procedures.

13.       Attend all mandatory facility in-services and staff development activities as scheduled.

14.       Adhere to facility standards concerning conduct, dress, attendance and punctuality.

15.       Support facility-wide quality/performance improvement goals and objectives.

16.       Maintain confidentiality of facility employees and patient information.

 

Note: The essential job functions of this position are not limited to the duties listed above.

 

KNOWLEDGE, SKILLS, AND ABILITIES:

THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS.  THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION.

 

1.         Knowledge of housekeeping.

2.         Knowledge of basic housekeeping duties.

3.         Knowledge of procedures.

4.         Knowledge of risk and safety precautions.

5.         Skill in organizing and prioritizing workloads to meet deadlines.

6.         Skill in telephone etiquette and paging procedures.

7.         Effective communication skills.

8.         Take corrective courses of action that would improve the functioning of the department’s systems.

9.         Ability to communicate effectively with patients and co-workers.

10.       Ability to adhere to safety policies and procedures.

11.       Ability to use good judgement and to maintain confidentiality of information.

12.       Ability to work as a team player.

13.       Ability to demonstrate tact, resourcefulness, patience and dedication.

14.       Ability to accept direction and adhere to policies and procedures.

15.       15. Ability to recognize the importance of adapting to the various patient age groups (adolescent, adult and geriatric).

16.       Ability to work in a fast-paced environment.

17.       Ability to meet deadlines.

18.       Ability to react calmly and effectively in emergency situations.

 

SUPERVISION EXERCISED:                              N/A

SUPERVISION RECEIVED:                    Director of Plant Operations

 

PHYSICAL, MENTAL, AND SPECIAL DEMANDS:

THIS SECTION DESCRIBES HOW AN EMPLOYEE IN THIS POSITION CURRENTLY PERFORMS THE FUNCTIONS OF THIS POSITION.  MODIFICATIONS TO THE MANNER IN WHICH THIS JOB MAY BE PERFORMED WILL BE REVIEWED ON A CASE BY CASE BASIS.

 

  1. Ability to work an assigned schedule work week.

  2. Ability to move continuously is required in the completion of job requirements.

  3. Ability to operate machinery and equipment as listed below.

  4. Ability to sit, stand, walk, bend, stoop, squat, crouch, kneel, balance, push, pull, and twist. 

  5. Lifting and carrying up to 35 pounds may be required without assistance.

  6. Ability to work under any weather conditions inside or out without regard for temperature, anytime of the day or night.

  7. Ability to read, write and follow simple instructions.

8.   Ability to use hands in the performance of cleaning duties and the use of cleaning equipment.

9.   Ability to handle a variety of repetitive tasks.

    10.   Ability to exert up to 80 pounds of force to move objects.

    11.   Ability to respond to exposure to blood and bodily fluids.

 

MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES:

THIS SECTION DESCRIBES THOSE MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES AN EMPLOYEE IN THIS POSITION MUST BE ABLE TO USE.

1.         Vacuums, buffers, extractors, dispensers and various other related equipment.

2.         Telephone and paging system.

3.         Cleaning Agents.

4.         Cleaning Carts.

5.         Policies, procedures, plans and program manuals.

   

SERVICE EXCELLENCE CRITERIA:

  1. Treats everyone as a guest.

    • Makes a positive first impression and continues that positive impression through ongoing efforts

    • Anticipates the needs and expectations of all people encountered

    • Displays service recovery skills; is responsible for resolving dissatisfaction without assigning blame

  2. Demonstrates professionalism and excellence in all things.

  3. Demonstrates professionalism in look, what to do, and what to say

  4. Holds self accountable – Is a positive role model

  5. Delivers excellence that goes beyond departmental and individual job responsibility

  6. Practices teamwork

  7. Participates in decision-making and process improvement, regardless of level in the organization

  8. Communicates effectively within and beyond assigned team

  9. Focuses on the problem or issue, not the person

  10. Behaviors:  Always says “please” and “thank you”.  Makes a good first impression by projecting a positive attitude; greets patients, guests and staff warmly.

  11. Behaviors:  Always wears name badge.  Demonstrates a professional image through manner of dress, respectful communication, and adherence to hospital badge policy.

  12. Behaviors: Holds self accountable for getting the information needed to know to do job.  Responds to client and customer questions, concerns and grievances in a timely manner, informing complainant of process and expected time of resolution.

  13. Behaviors:  Uses language appropriate to the situation and to the guest.  Is a team player, showing respect for peers, supervisors, patients and guests, demonstrated through verbal communications and commitment to the work group.

  14. Behaviors:  Greet guests with eye contact and a smile.  Staff is timely when responding to patient needs and requests by making eye contact and verbal contact when patient presents self at nurse’s station or any other area where staff is located.

  15. Behaviors:  Always end an interaction with the guest by asking, “Is there anything else I can do for you?”  Provides service to patients and families that are prompt, caring, efficient and effective.

  16. Demonstrates respect for the hospital environment by keeping work areas organized and clean, and taking pride in the facility as a whole. 

 

GENERAL CRITERIA

  1. Attendance:  Consistently reports to work on time and is ready to work at start of shift.  Appropriately utilizes personal days/sick time.  Clocks in/out per policy and procedure; begins/returns from meal periods and rest breaks within established policy time frame.

  2. General Safety:  Follows all departmental and hospital safety, security and infection control policies.

  3. Self-Development:  Maintains required licensure/certification for position; renews by expiration date; HWC training; renews by expiration date.  Gains additional formal qualifications beyond the minimum requirements of the job; as well as additional job duties and skills.  Follows up on any personal development plan.  Maintains current knowledge of policies and procedures, protocols, and practices.  Attends in-service programs.

  4. Professional Appearance and Attitude:  Complies with the Personal Appearance policy.  Consistently demonstrates a self-directed, mature and disciplined approach to completing work duties.  Demonstrates emotional capacity to perform within position responsibilities.  Maintains and respects patient and employee confidentiality.  Follows proper lines of authority and organizational structure.

 

The Following is the minimum knowledge, skills and behaviors necessary to provide care and service for the patient population served:

 

AGE GROUP ENCOUNTERED:            Adolescent – (13-17 yr. old)           

                                                           Adult – (18 - 54 yr. old)      Geriatric – (55 or above)

 

  1. Must be able to demonstrate knowledge of patient rights, advanced directives and ethical issues for all age specific groups.

  2. Must be able to demonstrate the skills and knowledge to provide appropriate interventions based on the needs of various age groups.

  3. Must be able to demonstrate knowledge and ability to advocate, communicate and educate patients of all age groups served, including those with physical, emotional, social, mental, language and cognitive impairments.

  4. Must be able to demonstrate knowledge and ability to collaborate with medical staff, other health professionals to achieve desired outcomes for age specific groups served.

  5. Must be able to demonstrate knowledge and skills to interpret age related data and appropriately consulting with other team members and/or planning care based on those results.

  6. Must be able to demonstrate ability to involve patients/family/guardian/care taker in decision making related to care and treatment appropriate for various ages served.

  7. Must be able to demonstrate ability to provide patient/family education, explaining care, treatments, discharges instruction etc. using correct terminology and technique to address educational needs of each age group served.

  8. Must be able to demonstrate knowledge and ability to assess and provide appropriate interventions in the event of abnormal family dynamics for various age groups including; child abuse, domestic violence, and elder abuse.

  9. Must be able to demonstrate knowledge and ability to provide a safe environment of care and recognize safety risks/considerations of each age group served.

  10. Must be able to demonstrate proper application and knowledge of policies and procedures related to restraint alternatives and usage for various ages of patients served.

  11. Must be able to demonstrate knowledge of the principles of growth & development of the life-span.

  12. Must be able to modify and deliver care that is specific to the age and growth & development of the patient served.

  13. Must be able to demonstrate knowledge and ability to provide structured educational groups.

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ENV SVCS WKR/HOUSEKEEPER - (36292)

Universal Health Services
TUCSON, AZ
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