10 hours

Director, Strategic Accounts - Avendra

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  • Job Code
AramarkDirector, Strategic Accounts - Avendra
  • Director, Strategic Accounts - Avendra

    Location CA-ON-Toronto
    Posted Date 3 months ago(5/30/2018 9:46 AM)
    Hotel - Lodging - Recreation
  • Overview

    About Aramark
    Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world.  Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities.  Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter.



    Position Summary:


    The Director of Strategic Accounts is based in Toronto and the primary Avendra representative dedicated to managing the comprehensive business relationships with Avendra’s key clients in Canada. The Director of Strategic Accounts strives to understand the client’s business strategy, business objectives and goals, and builds deep account relationships from a service and economic perspective, ensuring high customer satisfaction with existing Avendra programs and greater penetration of Avendra offerings. The Director of Strategic Accounts is responsible for designing and executing comprehensive account plans which ultimately retain clients long-term, by delivering Avendra value (resources, expertise, and services) appropriately aligned with the client’s goals and objectives.


    Primary Responsibilities

    • Establish and maintain excellent relationships with key corporate customer contacts and regional offices where applicable
      • Lead the business relationship with a complete understanding of the business points including contract terms, financial/legal obligations, and profitability
    • Develop and implement account client plans, which accurately assess client business strategy, goals and objectives and allocate Avendra resources against various objectives to increase participation, satisfaction and retention
    • Provide regular account client plan, ad hoc initiatives and general Avendra updates to our clients at various organizational levels.
    • Facilitate timely communication on strategy, priorities and initiatives to appropriate support organizations (Avendra Field Support, Customer Service, Quality Assurance, Account Planning and Analysis, Contracting).
      • Assure connectivity between the client’s infrastructure and Avendra’s competencies – key influencer awareness, exposure, and satisfaction
    • Identify and measure results against objectives


    Role Requirements:

    • Ability to establish and maintain strong working relationships with the appropriate corporate office support and executive suite
    • Ability to balance being an advocate for the clients’ interests with implementing Avendra’s goals with the customer
    • Ability to “make things happen”, either in troubleshooting role or in analyzing, identifying, or implementing an increase in the penetration of Avendra’s offerings
    • Excellent project management, communication and organizational skills
    • Advanced Excel skills and strong analytical skills
    • Strong presentation skills
    • Hotel operations and/or food procurement knowledge preferred
    • English/French bi-lingual preferred 

    Overnight Travel Requirements:  Percentage up to 10%, length: 1-2 nights 


    Years of Relevant Experience:  10+years of experience 


    Education Requirements: BS/BA in relevant field required.  Master’s degree preferred


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