Customer Success Manager, Tokyo, Japan

  • Location:
    Tokyo, Kanto, Japan
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center, Networking, Wireless, Mobility
  • Job Id
    1231504
New
The Cisco Meraki team is looking for an entrepreneurial Customer Success Manager to take ownership of our white glove customer success program and drive greater customer value by bringing Cisco Meraki's best ideas, innovations, and capabilities to our highest value customers. The Customer Success Manager will be responsible for collaborating with the cross functional groups across the organization to further develop customer relationships and ensure Meraki customers are realizing the most possible value from their investment. 

Reporting to the Global Customer Success Manager, the role will be spearheading new support and service initiatives as Cisco Meraki continues sell up stream to larger enterprise customers. This individual will work closely with senior leadership to build out and execute on our white glove customer program and have a direct impact on Cisco Meraki's ability to continue to win in the enterprise space.

Responsibilities:

Collaborate with the Account/Sales/Channel teams to understand the business relationship between clients
Work within the parameters of the established relationship to ensure the satisfaction and success of the accounts enrolled in the Customer Success Program
Develop and maintain long-term relationships with stakeholders by networking with customers and the different groups within our organization 
Collaborate with the Cisco Meraki Sales Team to ensure growth attainment and increased footprint 

Requirements:

Phenomenal customer facing skills and experience
Excellent presentation and communications skills - bilingual in both English/Japanese
Strong initiative and positive attitude
Professional, organized, efficient, and accurate
Business Intelligence experience helpful but not required
Resourceful and technically creative, no specific networking or IT experience required
Commitment to quality
Willingness to travel for customer visits ~20%
Desire to learn, generally curious, and willing to go the extra mile to make customers happy

Must be authorised to work in the Japan, position does not offer sponsorship.

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Customer Success Manager, Tokyo, Japan

Cisco Systems Inc.
Tokyo

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