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Universal Health Services
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  • Job Code
Deltek Talent Management - COMPUTER SUPPORT SPECIALIST (FULL TIME) - (35774)

Job Details


Facility Name
Northwest Texas Healthcare System
AMARILLO, TX 79106 US (Primary)
Career Area
Support & Entry Level
Information Technology
Job Description


Provide technical assistance, support, and advice to computer users. Troubleshooting desktop computer, applications and networking problems, communicate solutions, and educate users about the latest technologies. Responsible for the daily administration and maintenance of computer hardware, software, and peripheral devices.



1. Ensures end users computer equipment and peripherals are operational.

2. Provides ongoing daily technical support to systems users.

3. Installs, maintains, and supports desktop computers, peripherals, desktop applications and network connectivity.

4. Performs testing and diagnostics to confirm reliable hardware, operating system functionality and file system integrity.

5. Assists with the research, evaluation, and testing of new hardware and software technologies to meet business and operational goals and objectives within the NWTH environment.

6. Assists in research and development activities dedicated toward the provision of standardized desktop hardware, software, and support services.

7. Provides technical assistance and support as part of a workgroup responsible for the development, deployment, and maintenance of standard desktop images and software distribution packages.

8. Provides assistance to workgroups responsible for a wide variety of technical projects.

9. Properly documents all activities through the Help Desk system to include actual work performed and any changes to hardware and/or software.

10. Configures user access and troubleshoot network printing services. Installs, configures and maintains print servers.

11. Assists in the maintenance of equipment and/or spare parts inventory and the proper documentation of such.

12. Assists with the assessment, planning, and implementation of department moves and special

Revised June 2013


13. Contributes written procedural documentation necessary to build a rich IT knowledge-base.

14. Provides backup support for the Help Desk when required.

15. Performs other duties as assigned.

16. Maintains a professional image and reflects the department and hospital’s philosophy of excellence and professionalism in customer service while directly performing the job and at all times while representing the department and the hospital.

17. Follows NWTH compliance programs and federal and state regulatory guidelines.

Northwest is a 495 bed system serving the city of Amarillo and the surrounding region. We offer the ideal combination of traditional values and the most advanced technologies in healthcare, plus the conveniences of big city living in a friendly, smaller-town atmosphere. From the beauty of Palo Duro Canyon and great recreational facilities, to our quality educational system, Amarillo is a great place to live and work.

A hospital is only as good as its caregivers. That's why we're looking for allied health professionals who are dedicated and passionate about their work. We're looking for employees who can add to our culture of exemplary patient care and personal excellence. We're looking for exceptional professionals who share our vision and values.

Northwest Texas Healthcare System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Northwest Texas Healthcare System, a subsidiary of UHS, is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

Job Requirements



High school diploma

• Experience using a Help Desk trouble ticketing system

• Must be customer service oriented and have excellent communication skills, including speaking, listening, reading and writing.

• Experience working with others as part of a technical team, with participation in special projects that may not be related to standard desktop support duties and responsibilities.

• Experience performing job duties and assignments with little supervision, functioning independently as part of the team.

• Experience in supporting desktop computers/peripherals in a Microsoft networked environment

• Hands-on experience configuring, installing, and managing JetDirect print servers, and network fax/scanner/copier devices.

• Experience supporting desktop applications, including but not limited to Microsoft Office

• Strong knowledge of Windows XP/7 operating systems

Working knowledge of :

• Networking protocols (Ethernet and TCP/IP) and networking equipment such as routers, switches, hubs, terminal servers, etc.

Peripheral devices such as scanners, printers, modems, Smart phones, pda’s, laptops, and other wireless devices

• Microsoft Active Directory


• Associate Degree in Computer Science/Information Technology or related field is desired.

• A+, Network+ or other equivalent certifications desired.

• Some knowledge and experience with Macintosh computers and associated software applications

• Experience with large-scale desktop builds/deployment/support

• Experience working in a Help Desk/Technical Support environment

• Proven excellence in writing and documentation

• Experience working in a healthcare environment


Universal Health Services

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