11 hours


Detroit, MI
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Job Details


MI - Detroit

  • Date Posted: Jul 24, 2018
  • Company: The Home Depot
  • Travel: 50-75%
  • Functional Area: Services
  • Position Type: Full-Time
  • Relocation Provided: No

Position Description:

Position Purpose:
The position of Market Manager is the acting operational leader of their assigned territory. This position reports to the Regional Manager and is tasked with the responsibilities outlined below.

Major Tasks, Responsibilities & Key Accountabilities:

70%- Drives overall operations of the Market, including personnel management, equipment maintenance and repair, rental performance of the fleet, Home Depot store and associate relationships, equipment delivery, revenue and expense control, and any other key performance areas as defined by the Regional Manager or Division Leader.
10%- Co-owns with Regional Manager the hiring and training of support staff, including Area Rental Managers (ARMs), Mobile Service Technicians (MSTs), Delivery Service Technicians (DSTs), and Shop Techs.
5%- Co-owns with Regional Manager the performance management of employees in the Market, including conducting annual performance reviews and ongoing performance conversations and documentation.
2%- Manages labor of field technicians to ensure appropriate technician coverage for the Market, including creation of work schedules and on call assignments, and management of employee overtime.
5%- Manages operational compliance of all tech work performed in the Market, including store inspections, lift inspections, preventive maintenance, equipment repairs, equipment deliveries, and new equipment deployment.
8%- Manages equipment maintenance and repair for the Market, ensuring that all fleet in assigned stores is properly maintained to maximize the rental-readiness and utilization of the equipment.

Nature and Scope: This role has no direct reports.

Environmental Job Requirements:

Environment: Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.

Travel: Typically requires overnight travel more than 50% of the time.


Standard Minimum Qualifications:
Must be eighteen years of age or older.
Must pass the Drug Test.
Must pass Background Check.
Must pass pre-employment test if applicable.

Additional Minimum Qualifications:
This position is very active and requires standing and walking daily. Employee is required to talk and hear. Driving for extended periods of time. Working conditions may include working indoors and outdoors in cold, hot and damp areas. The physical demands described here are representative of those that must be done by an employee to successfully perform the essential functions of this role. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Education Required: The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job.

Work Experience Required: 3 years

Physical Requirements: Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).

Additional Qualifications:

Preferred Qualifications:
•Associates Degree or higher preferred, must have High School Diploma or GED / Technical or Trade School
•Three (3+) years or more of management experience, rental industry experience is a plus.
•Demonstrated leadership skills with the ability to performance manage a team.
•Ability to respond to common inquiries or complaints from customers, doing what is necessary to exceed customer expectations, and optimize and grow the business.
•Ability to work collaboratively with store level and field level colleagues in order to create the best customer experience possible.
•Effective verbal and written communication with managers, customers and peers.
•Ability to interpret financial statements and performance reporting, define problems, collect data, establish facts, draw valid conclusions and make appropriate operational changes in response.
•Working knowledge of key categories of rental equipment, including basic applications, features, benefits and safety issues.
•General knowledge of equipment maintenance and repair, including gas and diesel engines, hydraulics and electrical systems.
•Proficient in the use of MS Office products and technology ie: smart phone, laptop, tablet, desktop.
•Valid driver’s license for the state in which you live and work.
•Good driving record.

Knowledge, Skills, Abilities and Competencies:
• Customer / Client Focus
• Professionalism / Credibility
• Time Management Skills
• Organizational Skills
• Leadership Skills
• Detail Oriented
• Decision Making Skills
• Administrative Skills


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Posted: 2019-02-18 Expires: 2019-03-19

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Home Depot
Detroit, MI

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