6 hours
2018-08-162018-09-14

Associate Manager, Contact Center

Prudential
Dresher, PA
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  • Job Code
    469198
Position Title: Associate Manager, Contact Center
Job Code: 469198
Job Location: Pennsylvania-Dresher
Description:

Prudential is a company of smart, ambitious professionals working together across a multitude of disciplines. Together, we are building a better financial future for our customers and our communities around the globe. At Prudential, we understand that a company is only as good as its people. This simple fact is central to all that we do.

The Associate Manager, Contact Center is responsible for the day-to-day operations of a team of representatives. In this exciting role, you will:

  • Plan, direct, supervise and evaluates workflow
  • Organize the workflow of associates to provide the most effective and efficient service in accordance with established policies and procedures and to achieve the volume expected to meet operational requirements
  • Ensure the volume of work produced meets product/service standards and exceeds quality standards
  • Develop short/long-term customer service objectives and continuously monitors procedures
  • Recognize and recommend operational improvement
  • Be responsible for the day-to-day application of organizational policies and procedures

 

The Associate Manager, Contact Center has full supervisory responsibility including hiring, performance management, coaching and development. Typically serves as first line supervisor for a staff of 15 employees, with full supervisory responsibility including hiring and performance management.

 

 


  • Supervisory and coaching experience is required
  • Leadership experience within a call/contact center or operations area is strongly preferred
  • 3 or more years experience working in a Contact Center strongly preferred
  • Excellent written and verbal communication skills  
  • Must be able to take initiative
  • Positive and team player attitude is a must
  • Flexibility to work various shifts
  • Bachelor's degree preferred 
  • Strong problem solving and issues resolution skills 
  • Strong organization skills and the ability to manage multiple priorities while working under tight time constraints
  • Working effectively with various sites; strong interpersonal skills, and flexibility in hours
  • Some travel may be required

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.
Job Function: Call Center and Customer Service
Schedule: Full-time

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Associate Manager, Contact Center

Prudential
Dresher, PA

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